Some features may skip certain stages in the release process.
Early Access (EA)
We will, from time to time, invite select customers to test new features before they are available to all customers. The objective is to gather real-world feedback and refine the feature while it’s still in development. Features in Early Access are designed to be functional, but their implementation and behavior may change before they reach later release stages. Therefore, we recommend using these features only on testing devices, not production devices. Participants in the Early Access program can access support through a dedicated ticket portal, where they can report issues and provide feedback. We also provide private documentation for these features, separate from our main support knowledge base.Preview
Features in Preview are available to all our customers and are generally ready for production environments. However, some details of their implementation may still change. The Preview phase aims to expose new features to a broader audience for feedback and real-world testing. These features are clearly marked in the Iru user interface to indicate that minor changes may still occur.
Generally Available (GA)
Features labeled as Generally Available (GA) are accessible to all customers and suitable for production environments without any additional requirements. Our Support Engineering team fully supports these features. Please note that some GA features may be available separately.Reference Table
| Support Type | Early Access (EA) | Preview | Generally Available (GA) |
|---|---|---|---|
| Available for all customers | ✓ | ✓ | |
| Chat Support | ✓ | ✓ | |
| Email Support | ✓ | ✓ | ✓ |
| Portal Support | ✓ | ✓ | ✓ |
| Feature Requests Accepted | ✓ | ✓ | ✓ |