About Login Troubleshooting
This guide is for accounts that aren’t utilizing Google or Office 365 for logging into Iru. If you do use those services for Iru authentication, learn how to reset your passwords here:Account Owners
The link in the password reset email will expire if not used within 24 hours.
1
Navigate to Login Page
Navigate to your Iru login page, and click on the Forgot password? link.
2
Enter Email Address
On the next page, enter the email address you used to access Iru.
3
Submit Reset Request
Click on the Continue button. You’ll receive confirmation that the reset password email has been sent.
How It Works
Account recovery works differently depending on your role. Account Owners can reset their own passwords, while they can also assist other administrators in their organization.Reset Password for Other Administrators
Account Owners can assist with account recovery for other Iru Administrators in their organization by following these steps:1
Navigate to Access Settings
Navigate to Settings in the left-hand navigation bar.
2
Select Access Tab
Click the Access tab.
3
Select Team Member
Click on the Team Member you would like to reset the password for.
4
Reset Password
Click the Reset Password button. A password reset email will be sent to the Team Member.