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About Login and Account Recovery

To help users regain access, you can send them an authentication registration request so they can register a new passkey, or manage and reset their authenticators. For the full steps, see Send Authentication Registration Request and Manage Passkeys for Team Members in Passkeys & Social Login. Recovery options also depend on how the user signs in (social login vs. passkey), as below.

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If You Sign In with Google or Microsoft (Social Login)

If you use Google or Microsoft to sign in to Iru, reset your password with that provider:

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If You Sign In with a Passkey

If you use a passkey to sign in, use your credential manager (e.g., 1Password, Apple Passwords) to authenticate at the Iru login page. If you no longer have access to your passkey, an Account Owner must send you an authentication registration request so you can register a new passkey. Account Owners can also manage or reset authenticators for team members in Passkeys & Social Login.
On macOS, if you are prompted for a passkey but the prompt does not include the passkey you previously created, open System Settings > Privacy & Security > Passkeys Access for Web Browsers and turn on access for the browser you are using. Then close and re-open your browser and try authenticating again. Identity app users see the same tip in Accessing your apps.

Passkeys & Social Login

Register passkeys, manage team member authenticators, and configure social login

Authenticators

How passkeys and Iru Access work for Iru Identity application sign-in

Manage authenticators

End-user guide for passkeys, backup devices, and lost-device recovery

Single Sign-On

Alternative authentication methods for Iru Endpoint tenant access