- About
- Upgrade Process
Iru is the unified platform that brings together Endpoint, Identity, and Compliance capabilities. It builds on the foundation of Kandji with a fresh interface, enhanced features, and expanded capabilities designed for the complex security and management needs of modern organizations.Apple is still our foundation, and managing Apple devices securely remains a top priority. We’re just as committed to building best-in-market Apple solutions, with a dedicated team that’s growing and focused only on Apple.The upgrade to Iru brings several important changes to the platform:
- New look and feel: The navigation interface features updated branding with the Iru logo and jellyfish icon, a new top navigation bar with enhanced search and Iru AI, and a refreshed sidebar design with customizable sections
- New support & knowledge base experience: Iru Support Chat is available directly from the top navigation bar, and the new Support Knowledge Base is now located at docs.iru.com
- New domain: Your tenant URL changes from
{{subdomain}}.kandji.ioto{{subdomain}}.iru.com, and the Enrollment Portal link moves from{{subdomain}}.kandji.io/enrollto{{subdomain}}.iru.com/enroll - New authentication service: As part of our transition to Iru, we’ve introduced a new authentication platform that replaces our previous provider. We built it specifically for complex authentication and authorization use cases, and it sets the foundation for advanced features like granular roles, permissions, and fine-grained access controls.
- No impact to end users: End users don’t need to take any action at this time. They’ll notice a slightly updated login experience during device enrollment and the new enrollment portal domain, but everything else remains the same.
User Interface Changes
Branding and Navigation
- New branding: The Kandji logo and bee icon have been replaced with the Iru logo and jellyfish icon throughout the platform
- Enhanced search: The top navigation bar now includes “Search or ask Iru AI” with keyboard shortcut support (⌘K)
- Iru Support Chat: Access Iru Support Chat via the chat bubble icon in the upper right corner of the top navigation bar, next to Iru AI
- Updated sidebar: The left navigation sidebar features a refreshed design with new promotional cards highlighting Identity and Compliance features.
Account menu
Click your name at the bottom of the left navigation to open the account menu. The menu includes Access, Organization, Integrations, Customize sidebar, Getting started, My Account, and Sign out.Access
Manage authentication, connection settings, passkeys, and session controls. The API tokens tab is also available here. After upgrade, the Access page shows your new configuration; you manage connection settings (social login, native SSO, and SAML) and passkey registration. The upgrade card disappears once the upgrade to Iru is complete.Customize sidebar
Hide or show Endpoint, Identity, and Compliance sections in the sidebar.Getting started
An onboarding guide that walks you through initial setup by product area. Use the Endpoint, Identity, and Compliance tabs to see recommended tasks. Tasks are listed as to do or done so you can track progress.Relocated Features
Several features have moved to new locations:- Activity: Pulse icon in the top right navigation bar
- Alerts: Bell icon in the top right navigation bar
- Enrollment: Bottom of the Endpoint menu in the left navigation
- Organization: In the account menu (your name → Organization)
- Integrations and Apple platform settings: In the account menu (your name → Integrations)
- Self Service settings: Self Service Settings tab on the Library page
New Domain
Your tenant URL changes from{{subdomain}}.kandji.io to {{subdomain}}.iru.com, and the Enrollment Portal link moves from {{subdomain}}.kandji.io/enroll to {{subdomain}}.iru.com/enroll.After you complete the upgrade, you’ll need to log in using your new Iru domain. Your old Kandji domain will automatically redirect to the new domain.Authentication Improvements and Supported Methods
Iru’s new authentication platform supports all your existing connection types, plus passkeys:- Custom SAML configurations
- Microsoft SSO
- Google SSO
- Social Login (using email + password + MFA)
- Passkeys
Passkey Support
Replace username + password + MFA for administrators using standard authentication. You get enhanced security with a smoother login experience.
Impact on Your Users
For Administrators
You’ll need to complete the upgrade process when you’re ready. After upgrade completes, you’ll be signed out and need to re-authenticate with your new configuration. Log in using your new Iru domain at{{subdomain}}.iru.com—your old Kandji domain at {{subdomain}}.kandji.io will automatically redirect to the new domain. Once that’s done, you’ll have access to the new security features and session controls we mentioned earlier.For End Users
End users don’t need to do anything. The only changes they’ll notice are:- A slightly updated login experience during device enrollment
- The Enrollment Portal link for manual enrollment will change from
{{subdomain}}.kandji.io/enrollto{{subdomain}}.iru.com/enroll
Frequently Asked Questions
When do I need to upgrade?
When do I need to upgrade?
You can complete the upgrade when you’re ready. The upgrade process is available when you log in to the Iru web app. Switch to the Upgrade Process tab above for step-by-step instructions.
How long does upgrade take?
How long does upgrade take?
The upgrade process typically takes just a few minutes, depending on your identity provider and number of connections.
Will this affect my end users?
Will this affect my end users?
End users don’t need to take any action. They’ll notice a slightly updated login experience during device enrollment and the new enrollment portal domain (
{{subdomain}}.iru.com/enroll instead of {{subdomain}}.kandji.io/enroll).What if I need help with the upgrade?
What if I need help with the upgrade?
Email support@iru.com or contact Iru Support if you need help with the upgrade process or have questions.
Can I test the new authentication before fully upgrading?
Can I test the new authentication before fully upgrading?
The upgrade process includes a review step where you can confirm your settings before completing the transition.
Ready to upgrade? Switch to the Upgrade Process tab above to follow the step-by-step instructions.
