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Iru AI provides two main ways to interact with your device management data: through the chat interface for direct queries and through Insights for proactive recommendations.

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Chat Interface

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About Chat with Iru AI

Users can talk directly with Iru AI from anywhere on the platform. Get clear, natural language answers and guidance that evolves with every interaction. Iru AI’s chat interface provides instant access to device insights and recommendations.

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Opening the Chat Interface

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Top Navigation Bar

Wherever you are in the Iru platform, you can start chatting with Iru AI by clicking the AI icon in the top right corner of the screen.

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Home Dashboard

If you’re in Home, you can start chatting with Iru AI by clicking into the chat interface at the bottom of the page. You can click on Universal Search or hit Cmd + K (Mac) / Ctrl + K (Windows) to open the search modal, then click the “Ask Iru AI” button to pass your query to Iru AI.

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Managing the Chat Interface

Once the chat interface is open, you can:
  • Expand to full-width for a larger view of the conversation
  • Reduce to drawer width to keep it accessible while browsing other pages
  • Close it completely when you’re done
  • Create new chats and access your chat history to revisit previous conversations

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Chat Features

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Natural Language Queries

Ask Iru AI questions in natural language about your device fleet. For example, you can ask “Show me devices that haven’t checked in recently,” “Which devices have FileVault disabled?,” or “What versions of Chrome are installed across my fleet?”

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Contextual Responses

Iru AI provides summary views of your requested information along with links to detailed Prism reports with all underlying data. You’ll also get actionable insights and recommendations for improving your device management, and Iru AI can ask clarifying questions to provide better answers.

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Session Management

Each chat session is independent and privacy-focused. No previous conversations are logged or retained, and your conversations are not used to train AI models.

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Iru AI Insights

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About Iru AI Insights

Iru AI proactively detects opportunities to improve your tenant’s configurations and presents them as actionable insights. These recommendations are based on known best practices that Iru recommends to all customers, as well as ML models that highlight suggestions based on organizations similar to yours.

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What are Insights?

Iru AI Insights are designed to be actionable with clear calls-to-action in each recommendation card. They help you optimize configurations, enhance security, ensure compliance, and make device management processes more efficient.

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Accessing Insights

Insights are only available in the Home dashboard. The insights section can be collapsed or expanded, and only Account Admins and Account Owners can view and act on insights. Insights are updated regularly based on your current configuration.

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Authorizing Actions

When you click on the call-to-action for an insight, Iru AI opens a new chat to begin actioning on that insight. Iru AI displays a preview of the action it’s about to take, including what will be changed, which devices or settings are affected, and expected outcomes. You can approve the action by clicking “Yes,” reject it by clicking “No,” learn more by clicking the relevant link, or ask Iru AI to adjust the configuration before applying. Once you click “Yes,” Iru AI executes the approved action, provides a link to the newly created object or modified configuration, and updates the insight status.

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Activity Logs

All Iru AI actions are logged for audit purposes. Authorized actions are recorded in the Activity log, so you can track what changes were made and when, providing full visibility into Iru AI’s automated actions.
Activity logging for Iru AI actions is coming as a fast follow to the initial release.

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Managing Insights

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Snoozing Insights

Individual insights can be snoozed if you don’t want to act on them immediately. Click the snooze option on any insight card, choose how long to snooze the insight, and it will reappear after the snooze period.

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Insight Categories

Insights are organized into categories such as:
  • Security - Recommendations for improving security posture
  • Compliance - Suggestions for meeting compliance requirements
  • Performance - Optimizations for better device performance
  • Management - Improvements to device management processes

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Best Practices

  • Be specific: Ask specific questions to get more targeted results from Iru AI
  • Use natural language: Don’t worry about technical syntax - Iru AI understands natural language
  • Follow up: Ask follow-up questions to dive deeper into topics of interest
  • Review recommendations: Consider Iru AI’s suggestions and take action when appropriate
  • Review regularly: Check your insights dashboard regularly for new recommendations
  • Understand before acting: Read the action preview carefully before approving changes
  • Use learn more: Click “Learn more” to understand the reasoning behind recommendations
  • Monitor results: Track the impact of approved actions on your device fleet
  • Audit actions: Review the Activity log to see what changes Iru AI has made

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Considerations

Chat Interface Navigation: When the chat interface is opened to full-width and you click into another page, you’ll be navigated there but won’t be able to see the new page until you reduce to drawer-width or close the chat interface altogether. User Access Levels: Chat functionality is available to all users with platform access, while Insights are restricted to Account Admins and Account Owners. Regular users will not see the insights section. Review Before Acting: Insights are based on current best practices and ML analysis of similar organizations. Always review recommendations before approving automated actions.