Skip to main content

​
About MSP Billing

MSP Billing is the billing page in the Partner portal. You set up billing, review estimated spend, and download invoices in Iru. This page is only available in the United States. Support for the European Union is coming in a future update.
MSP billing is part of the Partner portal. Partner portal appears in the Account Menu only for Account Owners and Administrators on an MSP parent tenant. See Team Member Role Permissions.

​
How to Open MSP Billing

1

Open the Partner portal

In the sidebar, select the Account Menu Button, then select Partner portal.
2

Select MSP billing

In the left-hand navigation, select MSP billing.
To return to your parent tenant, use Home in the Account Menu. See Partner Portal. The rest of the Partner portal stays available before billing is set up. You must finish billing setup before you can create a tenant.

​
First-time setup

Complete billing in the Partner portal. There is no email and no redirect to an outside page to add a bank account. If billing is not set up yet, MSP Billing shows Billing setup. You also see that prompt if you try to create a tenant before billing is set up.
1

Open MSP billing

In the Partner portal, select MSP billing in the left-hand navigation.
MSP Billing first-time Billing setup screen with Setup billing button
2

Select Setup billing

Select Setup billing.
3

Enter organization details

In Organization details, fill in the organization address, then select Save details.
Organization details form for organization address with Save details
The message We could not save your organization address. Try again. means the address could not be validated. Check that it was entered correctly, then try again.
4

Enter payment method

Enter Email, Full name, and bank information, then select Save details. By providing your payment information, you authorize Iru to debit this bank account for future payments.
Organization details payment method with email, full name, and bank search
5

Select Done

Confirm the organization information and payment method, then select Done. Automatic payment is on from that point, and you can create a tenant right away.
Organization details summary with masked bank details and Done
MSP Billing is then ready to view. In the tenant table, Your usage data will be ready soon… appears until spend and peak device counts are available.
After setup, it can take up to 12 hours for billing data to populate.
MSP Billing after setup with usage data will be ready soon in the tenant table
After usage data is available, the tenant table lists Tenant, Monthly Spend (est), and Peak Devices (est).
MSP Billing page with spend summary, organization information, payment details, View invoices, and tenant table

​
Edit Organization Information

After billing is set up, you can update the company name and address from MSP Billing.
1

Open MSP billing

In the Partner portal, select MSP billing in the left-hand navigation.
2

Select Edit

Select Edit on Organization information.
3

Update organization details

Update the company name and address in Organization details, then select Save details. Select Cancel to discard.
Organization details form with company name, address fields, Cancel, and Save details
The message We could not save your organization address. Try again. means the address could not be validated. Check that it was entered correctly, then try again.

​
Replace Payment Details

After billing is set up, you can replace the bank account on MSP Billing.
1

Open MSP billing

In the Partner portal, select MSP billing in the left-hand navigation.
2

Select Replace

Select Replace on Payment details.
3

Enter payment method

Enter Email and Full name, then search for your bank or select it from the list. Select Save details, or Cancel to discard. By providing your payment information, you authorize Iru to debit this bank account for future payments.
Bank account details form with email, full name, bank search, Cancel, and Save details

​
View Invoices

After billing is set up, you can view and download invoices from MSP Billing.
1

Open MSP billing

In the Partner portal, select MSP billing in the left-hand navigation.
2

Select View invoices

Select View invoices. Invoices lists each invoice so you can see or download it.
Invoices list with view and download icons on each invoice
3

View or download an invoice

On an invoice tile, use the eye icon to view the invoice, or the download icon to download a PDF.
4

Review the invoice

Viewing an invoice opens it in a new browser tab. From there you can:
  • Download the PDF
  • View invoice and payment details, which opens a side panel with a breakdown of the invoice
  • Choose a payment option and select Pay
  • Choose a payment method and schedule a payment
Close that tab when you are finished to return to the Partner portal tab in your browser. Close Invoices to return to MSP Billing.

​
Automatic payment

Adding your payment method sets up automatic renewal, so invoices are paid without any action needed from you. If a bank account is already on file, automatic payment continues at renewal and does not switch back to paying each invoice manually.

​
Considerations

MSP billing is part of the Partner portal, which is available only from your MSP parent tenant. You cannot open it from a child tenant’s account menu. See Partner Portal.
On a child tenant, Billing shows that license management for that tenant is handled by the MSP admin. Review spend and invoices from the parent tenant instead.
You can use the rest of the Partner portal before billing is set up. Creating a child tenant waits until billing setup is complete. See Create a Tenant.

Partner Portal

Open the Partner portal and return to your parent tenant with Home.

Partner Dashboard

List tenants, provision products, and open customer environments.

Billing Page

License management on a tenant, including the message on child tenants.

Account Menu

Open Partner portal from the Account Menu Button.