Skip to main content
Support is available to users with access to the Iru Web App who meet the eligibility requirements described in the Team Members section below. The following sections cover available support channels and access levels.

​
Contacting Support

​
Support Channels

Available 24/7
  • Support AI: Available via the chat bubble in the upper right corner of the Iru Web App
  • Knowledge Base: Available at docs.iru.com, includes overviews of all areas of Iru and frequently asked questions
Available 24/5

​
Regional Support Business Hours

Support Engineers operate in the US, UK, and Australia with the following local business hours:
  • United States: Monday-Friday 6:00 AM - 9:00 PM EST/EDT
  • United Kingdom: Monday-Friday 7:00 AM - 4:00 PM GMT/BST
  • Australia (Sydney): Monday-Friday, local time. Hours follow New South Wales daylight saving (AEST/AEDT).
    • 8:00 AM - 5:00 PM on Australian Eastern Standard Time (AEST): from the end of daylight saving in April through the start of daylight saving in October (Australian winter).
    • 9:30 AM - 6:30 PM on Australian Eastern Daylight Time (AEDT): from the start of daylight saving in October through the end of daylight saving in April (Australian summer).

​
Team Members

Support is available to users signing in with a verified work email domain that is associated with your organization’s Iru tenant or an approved managed service provider (MSP) acting on your behalf. For security and data-protection reasons, we do not provide support to accounts that use personal or free email providers (including, but not limited to, @gmail.com, @yahoo.com, @outlook.com, @hotmail.com, @live.com, @msn.com, @aol.com, @icloud.com, @me.com, @protonmail.com, @zoho.com, @gmx.com, @mail.com), even if those addresses are added as team members in an Iru tenant. Administrators can be invited in Access (Account Menu Button → Access). See Modify or Remove Team Members.

​
End Users

Users of enrolled devices should contact their IT Admin for support. For security and privacy reasons, Iru only provides support to users listed in the team in Access (Account Menu Button → Access).

​
Code of Conduct

We value our customers and treat them with the utmost respect and courtesy. We expect the same in return. Disrespectful behavior, including but not limited to offensive language, personal insults, harassment, or threats, will not be tolerated.

​
Iru Support Holiday Schedule

​
2026