Contacting Support
Support Channels
Available 24/7
- Iru Support AI: Available via the chat bubble in the upper right corner of the Iru Web App
- Knowledge Base: Available at docs.iru.com, includes overviews of all areas of Iru and frequently asked questions
Available 24/5
- Iru Support Engineers: Available via the chat bubble in the upper right corner of the Iru Web App, [email protected], or the Support Customer Portal. Support hours begin on Sundays at 22:30 (UTC) and end on Saturdays at 01:00 (UTC), subject to regional business hours and company holidays (see below).
Regional Support Business Hours
Support Engineers operate in the US, UK, and Australia with the following local business hours:- United States: Monday-Friday 6:00 AM - 9:00 PM EST/EDT
- United Kingdom: Monday-Friday 7:00 AM - 4:00 PM GMT/BST
- Australia: Monday-Friday 9:30 AM - 6:30 PM AEST/AEDT
Team Members
Support is provided to any individual with access to the Iru Web App. Administrators can be invited in the Access tab of the Settings section.End Users
Users of enrolled devices should contact their IT Admin for support. For security and privacy reasons, Iru only provides support to users listed in the Team section of Iru account settings.Code of Conduct
We value our customers and treat them with the utmost respect and courtesy. We expect the same in return. Disrespectful behavior, including but not limited to offensive language, personal insults, harassment, or threats, will not be tolerated.Iru Support Holiday Schedule
2025
| Date | Holiday | Region |
|---|---|---|
| Thu, November 27 | Thanksgiving Day | US |
| Fri, November 28 | Day after Thanksgiving | US |
| Thu, December 25 | Christmas Day | US, UK, AU |
| Fri, December 26 | Boxing Day (observed) | UK, AU |
2026
| Date | Holiday | Region |
|---|---|---|
| Thu, January 1 | New Year’s Day | US, UK, AU |
| Mon, January 19 | Martin Luther King Jr. Day | US |
| Mon, January 26 | Australia Day | AU |
| Mon, February 16 | Presidents’ Day | US |
| Fri, April 3 | Good Friday | UK, AU |
| Mon, April 6 | Easter Monday | UK, AU |
| Mon, May 4 | Early May Bank Holiday | UK |
| Mon, May 25 | Memorial Day | US |
| Mon, June 8 | King’s Birthday | AU |
| Fri, June 19 | Juneteenth | US |
| Fri, July 3 | Independence Day (observed) | US |
| Mon, August 31 | Summer Bank Holiday | UK |
| Mon, September 7 | Labor Day | US |
| Mon, October 5 | Labour Day | AU |
| Thu, November 26 | Thanksgiving Day | US |
| Fri, November 27 | Day after Thanksgiving | US |
| Fri, December 25 | Christmas Day | US, UK, AU |
| Mon, December 28 | Boxing Day (observed) | UK, AU |