Contact Iru support and understand support access levels
Iru is a powerful yet easy-to-use tool designed for IT administrators of any size organization. Our support team and this Knowledge Base are here to help answer any questions. Below, you’ll find details on the level of support users can receive based on access to their company’s Iru Web App. For more information, you can read about the Kandji Agent or an overview of the platform.
Chat: Live chat is available 24/5 via the chat bubble at the bottom right of the Iru Web App. Support hours begin on Sundays at 22:00 (UTC) and end on Saturdays at 01:00 (UTC) (excluding company holidays shown below).
Email: Customers may reach out to us via email at support@iru.io
Knowledge Base: Available 24/7 at support.iru.io, you’ll find overviews of all areas of Iru and frequently asked questions. You can also submit a ticket from anywhere in our Knowledge Base at the top of the page.
Users of enrolled devices will be directed to contact their IT Admin. For security and privacy reasons, Iru does not provide support to anyone not found in the Team section of your Iru account settings.
We value our customers and treat them with the utmost respect and courtesy. We expect the same in return. Disrespectful behavior, including but not limited to offensive language, personal insults, harassment, or threats, will not be tolerated.
