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About the Partner Portal

If your organization is an MSP parent tenant, the Partner portal is where you view and manage child customer tenants from one place. You can see which products are enabled per tenant, adjust provisioning, create new tenants, and open a child tenant to work in that environment. Child tenants still use separate sign-in. Opening a child tenant takes you to that tenant’s URL; you authenticate there like any other Iru tenant.
Partner portal appears in the Account Menu only for Account Owners and Administrators on an MSP parent tenant. Other roles do not see it. See Team Member Role Permissions.

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How to Open the Partner Portal

1

Open the Account Menu Button

In the sidebar, click the Account Menu Button.
2

Select Partner portal

Click Partner portal.
You land on the Partner dashboard, which lists your parent tenant and every child tenant under your MSP account.
Partner dashboard listing parent and child tenants with Search and Create tenant

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Return to the Parent Tenant

While you are in the Partner portal, use Home in the Account Menu to return to your MSP parent tenant.
1

Open the Account Menu Button

In the sidebar, click the Account Menu Button.
2

Select Home

Click Home.
Account Menu open in the Partner portal showing Home and Sign out

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Partner Dashboard

The Partner dashboard is the main view in the Partner portal. Use Search to filter tenants by name. Each row shows: Click + Create tenant in the top right to add a new child tenant. If you have no child tenants yet, the dashboard shows an empty state with the same Create tenant action.

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Open a Child Tenant

1

Find the tenant

On the Partner dashboard, locate the child tenant you want to open.
2

Click Tenant

Click Tenant on that row.
Iru opens the child tenant in your browser. Sign in to that tenant if you are not already authenticated there. If you manage multiple tenants in separate tabs, child tenant browser tabs show the tenant name in the tab title (for example, Iru | customername). You can also open a tenant from the Organization details drawer. Click Details on a row, then click Go to tenant in the drawer header.

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View and Edit Tenant Details

1

Open Organization details

On the Partner dashboard, click Details on a tenant row.
2

Review tenant fields

The Organization details drawer shows:
Organization details drawer with organization name, company locale, subdomain, and provision product toggles
3

Save changes

Adjust Organization details toggles as needed, then click Save details.
4

Confirm changes

On Confirm changes, review the summary of added and removed products. Type the tenant’s subdomain into the Enter tenant subdomain field.
Confirm changes dialog with product change summary and Enter tenant subdomain field
5

Confirm changes

Click Confirm changes.
Whether you can edit and save tenant details depends on your role on the MSP parent tenant. See Team Member Role Permissions.

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Create a Tenant

1

Start tenant creation

On the Partner dashboard, click + Create tenant.
2

Complete tenant information

In Tenant information, fill in:
  • Account owner: Select an administrator from your parent tenant
  • Organization name
  • Desired subdomain: The tenant URL uses this value with .iru.com. It cannot be changed after creation.
  • NFR (not-for-resale) license (optional): Creates a complimentary demo tenant capped at 10 enrolled devices. Your parent tenant has a limited number of NFR licenses. When no NFR licenses remain, this option is disabled.
Create tenant dialog on Tenant information with account owner, organization name, desired subdomain, and NFR license option
3

Save and continue

Click Save and continue.
4

Complete client information

In Client information, enter the client’s details:
  • Title
  • Customer email
  • First name
  • Last name
If you selected NFR (not-for-resale) license, this section is skipped.
Create tenant dialog on Client information with title, customer email, first name, and last name fields
5

Save and continue

Click Save and continue.
6

Select products

In Product provision, turn on the products this tenant needs. Available toggles match the products provisioned on your parent tenant:
Create tenant dialog on Product provision with product toggles enabled
7

Save and continue

Click Save and continue.
8

Review and create

Confirm the summary for Organization information, Client information, and Product provision. Use Edit on any section to go back and change it.
Create tenant confirmation summary with organization information, client information, product provision, and Create tenant button
9

Create tenant

Click Create tenant to provision the child tenant, or Cancel to discard.
The new tenant appears on the Partner dashboard after creation. Open it with Tenant, or adjust products and locale from Details.

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Considerations

The Partner portal is available only from your MSP parent tenant. You cannot open it from a child tenant’s account menu.
Each child tenant has its own sign-in. The Partner portal links you to child tenant URLs; it does not share a single session across tenants.
You can enable only products that your parent tenant has provisioned. Child tenant toggles cannot exceed what the parent tenant supports.
NFR tenants are for demonstration use and are limited to 10 enrolled devices. Your parent tenant receives five NFR licenses in total. The create-tenant form shows how many you have left.

Account Menu

Open Partner portal or return to your parent tenant with Home.

Team Member Role Permissions

Which roles can access the Partner portal and manage tenants.

Admins and Access

Add administrators who can be assigned as account owners for new tenants.

Billing Page

Review license usage on your parent tenant.