Skip to main content
The Iru Support Customer Portal allows customers to open new support tickets, communicate with support, and check the status of existing support requests.

​
Signing In

Customers can sign in to the Support Customer Portal from any page in our Knowledge Base. At login, you can enter the subdomain of your tenant and authenticate with your web app credentials.
In order to log into the Support Customer Portal, users must be a Team Member with at least Auditor level access to the Iru Web App.
Support Customer Portal login page showing the subdomain entry field and authentication options for accessing the support portal

​
Viewing Tickets

The Ticketspage will show the current ticket activity. From here, you may:
  • View ticket identifiers
  • View ticket subjects, click on them to view threaded communication with support, and add new responses
  • View the status of your support tickets
Support Customer Portal tickets page showing the list of support tickets with identifiers, subjects, and status information
Any Team Member included in communications for a ticket will have access to that ticket in their portal.

​
View All Tickets Associated with your Tenant

By default, web app team members will exclusively have access to tickets they have created. Account Owners may request visibility to all tickets associated with their company tenant, for themselves and/or any other web app team members, by contacting support via chat, support portal, or email at support@iru.io.

​
File a Support Ticket

Click on Submit a Ticket to open a new ticket with Iru Support.
  • You can attach files and include a serial number of a device
Support Customer Portal submit ticket form showing fields for creating a new support ticket with file attachment and device serial number options