About Iru AI
Iru AI is a system of specialized agents that span all of the Iru products: identity & access, endpoint security & management, and compliance automation. Iru AI delivers insights, actions, and answers through a unified interface, making device management more intuitive and efficient.How Iru AI Works
Iru AI is available to all Iru customers, and enabled by default. Ask a question in the chat, and Iru AI will enable the rest. Iru AI provides two primary ways to interact directly with the system: through the chat interface and through Insights in Home. When you ask Iru AI a question, you’ll receive both a summary view of your requested information and a link to the detailed data for deeper analysis, where you can view full table representations with all relevant attributes. Iru AI also proactively brings relevant items to your attention via Insights, helping you optimize your configurations and ensure your devices, users, and applications are managed to your satisfaction. Insights have corresponding actions that users can authorize via the same interface.Iru AI Capabilities
Natural Language Queries
Ask questions about your device fleet in natural language:- “What versions of Zoom are installed across my devices?”
- “Which OS versions are installed?”
- “Which devices have FileVault turned off?”
- “Which devices have Activation Lock enabled?”
- “Show me devices that haven’t checked in recently”
Proactive Insights
Iru AI proactively detects opportunities to improve your tenant’s configurations based on:- Known best practices that Iru recommends to all customers
- ML models that highlight suggestions based on organizations similar to yours
- Real-time analysis of your device fleet status
Automated Actions
Insights are designed to be actionable with clear calls-to-action in each recommendation card. When you click on an insight’s action button, Iru AI will:- Show a preview of the action it’s about to take
- Allow you to approve, reject, or learn more
- Execute approved actions automatically
- Provide links to newly created objects
Cross-Platform Intelligence
Iru AI delivers unified insights across Apple, Windows, and Android devices, providing:- Detailed Analysis: Access detailed device data through conversational interfaces
- Actionable Intelligence: Recommendations with one-click approval and execution
- Universal Access: Chat interface available from anywhere in the platform
Accessing Iru AI
Top Navigation Bar
Wherever you are in the Iru platform, you can start chatting with Iru AI by clicking the AI icon in the top right corner of the screen.Home Dashboard
If you’re in Home, you can start chatting with Iru AI by clicking into the chat interface at the bottom of the page.Universal Search
You can click on Universal Search or hit Cmd + K (Mac) / Ctrl + K (Windows) to open the search modal, then click the “Ask Iru AI” button to pass your query to Iru AI.Managing Iru AI Access
Account Owner Controls
Account Owners can enable or disable Iru AI for the entire tenant under Settings > General. This will remove the Iru AI chat interface and Insights. However, certain AI-powered features such as Control generation for Compliance will still rely on Iru AI to function properly.User Permissions
- When enabled, all users with access to Iru can use Iru AI
- Insights can only be used by Account Admins or Account Owners
- Chat functionality is available to all users with platform access
Privacy and Data Considerations
Iru AI is designed to protect your privacy. Each interaction with Iru AI is a standalone session, and no previous conversations are logged or retained. Regarding data handling, we adhere to high standards for privacy and security. We hold ISO 42001 certification, which ensures our AI processes comply with strict guidelines for maintaining data privacy. Your data is stored securely within Iru’s infrastructure. Iru AI only accesses a limited portion of your data—just what’s necessary to answer your question. If you don’t use Iru AI, it won’t access your data. When working with large language models (LLMs), they do not store, use for training, or retain any of your data.Best Practices
- Regular monitoring: Use Iru AI Insights to regularly monitor your device fleet and identify optimization opportunities
- Natural language queries: Ask questions in natural language rather than trying to construct complex filters
- Review recommendations: Regularly review Iru AI Insights and take action on recommended improvements
- Audit actions: Monitor the Activity log to audit any Iru AI actions taken in your environment
Considerations
When the chat interface is opened to full-width and you click into another page, you’ll be navigated there but won’t be able to see the new page until you reduce to drawer-width or close the chat interface altogether.