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About Team Member Management

Team Members are users who have access to the Iru Web App. Administrators can adjust the access level, edit details, and remove other Team Members (suspend first, then delete).
When using SSO to sign in to Iru, the team member’s account must be created in Admin Team under Access before they can sign in to the Iru web app.

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How It Works

Team member management allows administrators to control access levels, edit user details, and transfer account ownership within the Iru platform. Changes to team members are recorded in the Identity activity log. To help a team member regain access (for example, if they lost their passkey), use Manage authenticators in Access. Any Admin can reset the passkey for the Account Owner. See Passkeys & Social Login.

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Change a Team Member’s Account Permissions

1

Navigate to the Account Menu Button

In Iru Endpoint, in the sidebar, select the Account Menu Button.
2

Access Authentication Settings

Select the Access option in the menu.
Account menu with Access option highlighted
3

Change Access Level

On the Access page, under Team Members, select the Access Level drop-down for the user in the Role column, then choose the level you want.

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Edit a Team Member’s Details

1

Navigate to the Account Menu Button

In Iru Endpoint, in the sidebar, select the Account Menu Button.
2

Access Authentication Settings

Select the Access option in the menu.
Account menu with Access option highlighted
3

Open the User Menu

Select the ellipsis (⋮) next to the Team Member you wish to edit.
4

Edit User

From the ellipsis (⋮) menu, select Edit user.
5

Edit and Save

Edit the first or last name of the Team Member in the displayed text fields, then select Save.

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Delete a Team Member

You must suspend a user before the Delete user menu option is available.
1

Navigate to the Account Menu Button

In Iru Endpoint, in the sidebar, select the Account Menu Button.
2

Access Authentication Settings

Select the Access option in the menu.
Account menu with Access option highlighted
3

Open the User Menu

Select the ellipsis (⋮) next to the user you want to remove.
4

Suspend User

From the ellipsis (⋮) menu, select Suspend user.
If you suspended the wrong user, or you want to restore access without deleting them, select the ellipsis (⋮) next to that user, then select Unsuspend user.
5

Open the User Menu Again

Select the ellipsis (⋮) next to the same user again.
6

Delete User

From the ellipsis (⋮) menu, select Delete user.
When you delete a team member, Iru also deletes the API tokens they created. Those tokens stop working and no longer appear on the API tokens tab in Access (Account Menu Button → Access). Suspending a team member does not delete their tokens. Anyone with permission to open Access can manage every remaining tenant API token (permissions, rename, and revoke). You do not need to be the creator. The bearer secret is only shown once at creation, so other admins cannot copy it later unless it was shared with them then. See Iru API Overview under Deleted team members and API tokens.
Their display name may no longer appear on some historical activity in the Iru Web App after the user is deleted, while token lifecycle and API access follow the behavior above.

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Transfer Account Ownership

The Account Owner can transfer ownership to any admin on their Iru team.
1

Navigate to the Account Menu Button

In Iru Endpoint, in the sidebar, select the Account Menu Button.
2

Access Authentication Settings

Select the Access option in the menu.
Account menu with Access option highlighted
3

Make Account Owner

Select the ellipsis (⋮) on the right-hand side of the admin to whom you wish to assign ownership, then select Make Account Owner.