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About Intercom

Iru reads contacts, conversation metadata, teams, tags, and workspace settings through the Intercom REST API. You must pick the regional base URL (US, EU, or Australia) that matches data residency, then supply a Bearer token from the Developer Hub (app access token or equivalent).

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How It Works

Authorization: Bearer YOUR_ACCESS_TOKEN
DetailValue
CategoryCustomer support / CRM
AuthenticationBearer token
RegionBase URL
US (default)https://api.intercom.io
EUhttps://api.eu.intercom.io
Australiahttps://api.au.intercom.io
Official references: Authentication, Developer Hub, REST API.

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Prerequisites

  • Admin or sufficient rights to create or view app tokens in the Developer Hub.

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Connect Intercom to Iru

Complete this tab before you connect the source in Compliance.
1

Open Intercom Developer Hub

Sign in to Intercom and open Developer Hub with a user who can manage developer apps.
2

Select the app for Iru

Open the app (workspace connector) you want Iru to use. If none exists yet, create an app and give it a clear name such as Iru Compliance.
3

Open Authentication settings

In the app, go to Authentication (or Configure → Authentication, depending on Intercom’s UI).
4

Create or locate the access token

Create an Access Token if you do not already have one for this integration, or open the existing token if your security policy allows reuse.
5

Copy and store the token

Copy the token immediately. You may not be able to see the full value again after you leave the page. Store it in a vault until you paste it into Iru.
Continue on the Iru Compliance tab.

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Troubleshooting

Check pop-up blocker settings for the Iru site and try again.
Token copied fully; belongs to this workspace.
EU/AU workspaces must use the matching host - not the generic US route.
Extended scopes may require Intercom approval. Check app permissions in Developer Hub.

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Considerations

Deep conversation scopes sometimes need Intercom…

Deep conversation scopes sometimes need Intercom review (can take several business days).

Sources Management

Browse and manage every Compliance source.

Getting Started With Compliance

Frameworks, actions, and Artifacts.

Iru Overview

How Endpoint, Compliance, and Identity fit together.

Artifacts Management

Upload, review, and organize evidence from sources and actions.