Skip to main content

Documentation Index

Fetch the complete documentation index at: https://docs.iru.com/llms.txt

Use this file to discover all available pages before exploring further.

​
About Intercom

Iru reads contacts, conversation metadata, teams, tags, and workspace settings through the Intercom REST API. You must pick the regional base URL (US, EU, or Australia) that matches data residency, then supply a Bearer token from the Developer Hub (app access token or equivalent).

​
How it works

Authorization: Bearer YOUR_ACCESS_TOKEN
DetailValue
CategoryCustomer support / CRM
AuthenticationBearer token
RegionBase URL
US (default)https://api.intercom.io
EUhttps://api.eu.intercom.io
Australiahttps://api.au.intercom.io
Official references: Authentication, Developer Hub, REST API.

​
Prerequisites

  • Admin or sufficient rights to create or view app tokens in the Developer Hub.

​
Connect Intercom to Iru

​
Intercom

1

Create an access token

In Developer Hub, open your app → Authentication → copy the Access Token (or create one). Store it immediately - copy may not be shown again after you leave the page.

​
Iru Compliance

1

Open Sources

In Iru Compliance, on the left navigation bar, expand Compliance and select Sources.
Left navigation: Compliance expanded, Sources selected
2

Turn on Intercom

Find Intercom (use Category or Search by name or description). On that card, turn on the toggle. A browser tab or window may open for the connector wizard.
3

Select the API host

Select the server endpoint for your region (US, EU, or Australia). Confirm before entering credentials.
4

Paste the access token

Paste the Bearer access token when prompted.
5

Confirm the source is Active

Submit until the Intercom card shows Active.

​
Troubleshooting

Check pop-up blocker settings for the Iru site and try again.
Token copied fully; belongs to this workspace.
EU/AU workspaces must use the matching host - not the generic US route.
Extended scopes may require Intercom approval. Check app permissions in Developer Hub.

​
Considerations

Deep conversation scopes sometimes need Intercom…

Deep conversation scopes sometimes need Intercom review (can take several business days).

​
See also