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This guide applies to Android devices

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About Device Erase

You can use the Erase Device command on Android devices enrolled in Iru Endpoint. The command factory resets the device through the Android Management API. For Apple devices, see Erase an Apple Device. For Windows devices, see Erase a Windows Device.

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How It Works

The Erase Device command permanently removes all data and settings from a device, returning it to factory defaults. The command is delivered through the Android Management API.
  • Online devices: The command runs when the device is online.
  • Offline devices: The command is queued until the device next connects to the internet.

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Erase Android Devices

1

Navigate to Device Record

Navigate to the Device Record in the Iru Web App.
2

Open Device Action Menu

Open the Device Action Menu (ellipsis).
3

Select Erase Device

Select Erase Device.
4

Configure Erase Options

In the confirmation dialog, review the erase details and optionally configure:
  • Erase external storage: Erase any connected SD cards or external storage drives
  • Erase eSIMs: Erase any installed eSIMs
5

Confirm Erase

Type ERASE in the confirmation field and click Erase Device to send the command.

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Android Erase Behavior

  • Factory reset: All data, applications, and settings are removed.
  • Setup: The device returns to initial setup state.
  • Erase external storage: Optionally erase any connected SD cards or external storage drives.
  • Erase eSIMs: Optionally erase any installed eSIMs.

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Considerations

Android Management API

Android erase commands work through the Android Management API and factory reset the device.

Data recovery

All data is permanently deleted and cannot be recovered.

External storage

You can optionally erase connected SD cards or external storage drives as part of the command.

eSIMs

You can optionally erase any installed eSIMs as part of the command.
Erasing a device permanently deletes all data and cannot be undone. Back up anything you need to keep before you proceed.

Erase an Apple Device

Remotely erase a Mac, iPhone, iPad, Apple TV, or visionOS device

Erase a Windows Device

Remotely wipe a Windows device with Local, Cloud, or Protected erase

Lock a Device

Remotely lock a managed device and optionally display a message on the lock screen

Reset Android Work Profile Passcode

Reset or set a work profile passcode on a managed Android device

Deleting a Device Record and Uninstalling Iru Endpoint

Delete device records and uninstall Iru Endpoint when preparing devices for reassignment or removal