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This guide applies to Apple devices

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About the Blank Push Command

A Blank Push uses the same service that sends MDM profiles and commands. It verifies a connection to Apple Push Notification service (APNs) and can help complete pending commands that are stuck in the queue.

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How It Works

Each MDM command sent to a device consists of the command itself as well as a separate APNs notification that, once received, tells the device it needs to connect with Iru Endpoint to retrieve that pending command. The Blank Push sends just this APNs notification without adding a new action for the device to complete.

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Sending a Blank Push

1

Open Device Action Menu

Open the Device Action Menu (ellipsis) in the upper right of the device record.
2

Send Blank Push

In the Device Action Menu (ellipsis), select Send blank push.
3

Check Activity Tab

In the Activity tab of the device, you’ll see a pending BlankPush command.
4

Verify Completion

Once the command has been sent, it will show MDM Command Completed: BlankPush in the device’s Activity Stream.

Lock a Device

Remotely lock a managed device from Iru Endpoint. Set a PIN or password and display a message on the lock screen on Mac computers, iPhone and iPad devices, Apple.

Erase an Apple Device

Send the Erase Device command from Iru Endpoint to macOS, iOS, iPadOS, tvOS, and visionOS devices, and use Return to Service to re-enroll eligible devices.