This guide applies to Apple devices
About the Blank Push Command
A Blank Push utilizes the same service that sends MDM profiles and commands. It’s meant for verifying a connection to Apple Push Notification Service (APNs), but it sometimes helps to complete pending commands that may be stuck in the queue.How It Works
Each MDM command sent to a device consists of the command itself as well as a separate APNs notification that, once received, tells the device it needs to connect with Iru Endpoint to retrieve that pending command. The Blank Push sends just this APNs notification without adding a new action for the device to complete.Sending a Blank Push
1
Open Device Action Menu
On the Device page, click the Device Action Menu in the upper right-hand corner of the page.
2
Send Blank Push
Within the Device Action Menu, click Send blank push.
3
Check Activity Tab
In the Activity tab of the device, you’ll see a pending BlankPush command.
4
Verify Completion
Once the command has been sent, it will show MDM Command Completed: BlankPush in the device’s Activity Stream.