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This guide applies to macOS and Windows devices
When a required Auto App update is available, the Kandji Agent installs the update silently on Windows. On macOS, if the app is open, the user will see a notification indicating that an update is available and will be prompted to close the application to allow the update.

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How Auto App Updates Work

Auto App updates are managed automatically by the Kandji Agent running on each device. The update process varies depending on whether the application is currently running and which platform the device is using.

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Silent Updates

When an Auto App update is available and the application is not currently running, Kandji Agent will:
  • Download the update in the background
  • Install the update silently without user interaction
  • Complete the update process automatically

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User-Initiated Updates

When an Auto App update is available and the application is currently running, users will see a notification indicating that an update is available. The system will prompt the user to close the application to allow the update. Once the app is closed, the update installs automatically and users receive confirmation when the update is complete.

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Self Service Updates

Users can also manually check for and install Auto App updates through Kandji Self Service. Open Kandji Self Service and look for available app updates in the main list of available apps. Click Update to install available updates. For more information about Self Service, see Self Service Overview.

Self Service for macOS

User guide for accessing and using Self Service application on macOS devices

Self Service for iOS, iPadOS, and visionOS

Access and use Self Service on iOS, iPadOS, and visionOS