See what users experience when Auto Apps install or update on their devices. Understand notifications, deferral options, and Self Service interactions.
This guide applies to Mac computers and Windows devices
When a required Auto App update is available, the Iru Agent installs it on Windows without extra steps when no configured blocking processes are running. If an Auto App or Windows Custom App install or update waits on those processes, users may see the system tray close-app flow described in User Experience with Windows Apps. On macOS, if the app is open, the user will see a notification indicating that an update is available and will be prompted to close the application to allow the update.
Auto App updates are managed automatically by the Iru Agent running on each device. The update process varies depending on whether the application is currently running and which platform the device is using.
When an Auto App update is available and the application is currently running, users will see a notification indicating that an update is available. The system will prompt the user to close the application to allow the update. Once the app is closed, the update installs automatically and users receive confirmation when the update is complete.
Users can also manually check for and install Auto App updates through Iru Self Service. Open Iru Self Service and look for available app updates in the main list of available apps. Click Update to install available updates. For more information about Self Service, see Self Service Overview.
If your administrator configured processes that must be closed first for an Auto App or Windows Custom App on Windows, the system tray helper can prompt the user before continuing. See User Experience with Windows Apps.
Windows users can access Auto App updates through the Iru Self Service application. Open Iru Self Service and look for available app updates in the main list of available apps. Support or documentation links configured for an Auto App appear on the app details view so users can open them before or after installing.
