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About Self Service Settings

Self Service acts as an internal app store for your users to self-install applications you make available to them. It provides a centralized way for users to discover and install approved applications while maintaining security and compliance standards.

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How It Works

Self Service is automatically installed on all enrolled devices and provides a customizable interface for application distribution. On macOS devices, it’s installed in the /Applications folder, while on iOS, iPadOS, and visionOS devices, it’s deployed as an App Store app and appears on users’ Home Screens. Administrators can customize the appearance, organization, and functionality to match their organization’s branding and requirements.

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Configuring Self Service

Self Service allows users to install apps in macOS, iOS, iPadOS, and visionOS. Auto Apps and Managed OS are available only in macOS. To customize Self Service:
1

Navigate to Settings

Navigate to Settings in the left-hand navigation bar.
2

Select Self Service Tab

Select the Self Service tab.
3

Open Customization

Click Customize.

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Configuring Branding and Preview

You can customize the Self Service app with your company’s name, logo, or other information. There are built-in previews to see how Self Service will look to your users, in both Light and Dark Modes and on each Apple platform.
The Self Service preview may not show up on lower-resolution displays, including Retina displays in High DPI mode.

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Configuring Header and Subheader

You can set a custom title and optional message for the Self Service banner. One good use of this space: to provide users IT-support contact information.
1

Enter Header Text

Enter Header text that will be displayed in the Self Service header banner.
2

Enter Subheader Text

Enter Subheader text that will be displayed under the header.
Upload your company’s logo, which will be displayed next to the header in Self Service. A square logo (128x128 pixels) in PNG format with a transparent background is recommended.
1

Upload Logo

Click the Upload link, locate your logo in the Finder, and click the Open button.
2

Preview Logo

Your logo will be displayed where the default logo was previously, and you will see it in the preview.
3

Add Dark Mode Logo

After you upload a custom logo, you can also add a logo for computers in Dark Mode.
To remove the custom logos:
1

Hover Over Logo

Hover over the custom logo in the Customize Self Service panel.
2

Delete Logo

Click the Trash button. Your custom logo will be replaced with the default logo.

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Managing Categories

Several default categories are provided to help organize your Self Service apps. Recommended and All are the first two categories and will always be available. Other categories can be added, reordered, renamed, or deleted.

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Adding a Category

1

Click Add Category

Click Add category in the bottom right corner of the Categories section.
2

Enter Category Name

Enter a Name for the new category (maximum 64 characters in length).
3

Add Description

Enter an optional Description for the category.
4

Search for Icon

Optionally, enter a search term for an icon in the Search field.
5

Select Icon

Choose an icon for the category.

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Changing the Category Order

Categories will display in Self Service in the same order in which they appear on the Self Service Settings page.
1

Drag Categories

Drag the categories using the slide bars on the left side of the Categories section.

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Editing or Deleting an Existing Category

1

Access Category Options

Click the three dots to the right of the category you want to edit or delete.
2

Edit Category

Click Edit to change the category name, description, or icon.
3

Delete Category

Click Delete to delete the category. You can’t delete the Recommended or All categories.

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Considerations

  • Branding Consistency: Use consistent branding elements (logo, colors, messaging) across all Self Service customizations to maintain professional appearance
  • Logo Specifications: Use square logos (128x128 pixels) in PNG format with transparent backgrounds for best results across different display modes
  • Dark Mode Support: Consider creating separate logos for Light and Dark modes to ensure optimal visibility in both themes
  • Category Organization: Organize categories logically to help users find applications quickly and efficiently
  • User Experience: Test Self Service appearance across different Apple platforms (macOS, iOS, iPadOS, visionOS) to ensure consistent experience
  • IT Support Information: Use header and subheader space to provide clear contact information for IT support
  • Category Icons: Choose meaningful icons for categories to improve visual recognition and user navigation
  • Preview Testing: Use built-in previews to verify how Self Service will appear to users before deploying changes
  • Resolution Considerations: Be aware that Self Service preview may not display properly on lower-resolution displays
  • Default Categories: Remember that “Recommended” and “All” categories cannot be deleted and will always be available
  • Category Management: Regularly review and update categories to ensure they remain relevant to your application portfolio
  • User Training: Provide guidance to users about how to access and use Self Service effectively