About Self Service Settings
Self Service acts as an internal app store for your users to self-install applications you make available to them. It provides a centralized way for users to discover and install approved applications while maintaining security and compliance standards.As of April 8, 2026, apps were updated from Kandji 
to Iru 
branding. The Self Service app name changed from Kandji Self Service to Iru Self Service. Please update scripts, automations, and utilities that still reference the old app names. For more information, see Iru Brand Update and Upgrade to Iru.
to Iru branding. The Self Service app name changed from Kandji Self Service to Iru Self Service. Please update scripts, automations, and utilities that still reference the old app names. For more information, see Iru Brand Update and Upgrade to Iru.How It Works
Self Service is automatically installed on all enrolled devices and provides a customizable interface for application distribution. On macOS devices, Iru Self Service is installed in the/Applications folder, while on iOS, iPadOS, and visionOS devices, the Iru Self Service App Store app appears on users’ Home Screens. Administrators can customize the appearance, organization, and functionality to match their organization’s branding and requirements.
Configuring Self Service
Self Service allows users to install apps in macOS, iOS, iPadOS, and visionOS. Auto Apps and Managed OS are available only in macOS. To customize Self Service:1
Navigate to the Library
Navigate to the Library section in the left-hand navigation bar.
2
Select Self Service Tab
Select the Self Service settings tab.
3
Open Customization
Click Customize.
Configuring Branding and Preview
You can customize the Self Service app with your company’s name, logo, or other information. There are built-in previews to see how Self Service will look to your users, in both Light and Dark Modes and on each Apple platform.The Self Service preview may not show up on lower-resolution displays, including Retina displays in High DPI mode.
Configuring Header and Subheader
You can set a custom title and optional message for the Self Service banner. One good use of this space: to provide users IT-support contact information.1
Enter Header Text
Enter Header text that will be displayed in the Self Service header banner.
2
Enter Subheader Text
Enter Subheader text that will be displayed under the header.
Configuring Logo
Upload your company’s logo, which will be displayed next to the header in Self Service. A square logo (128x128 pixels) in PNG format with a transparent background is recommended.1
Upload Logo
Click the Upload link, locate your logo in the Finder, and click the Open button.
2
Preview Logo
Your logo will be displayed where the default logo was previously, and you will see it in the preview.
3
Add Dark Mode Logo
After you upload a custom logo, you can also add a logo for computers in Dark Mode.
1
Hover Over Logo
Hover over the custom logo in the Customize Self Service panel.
2
Delete Logo
Click the Trash button. Your custom logo will be replaced with the default logo.
Managing Categories
Several default categories are provided to help organize your Self Service apps. Recommended and All are the first two categories and will always be available. Other categories can be added, reordered, renamed, or deleted.Adding a Category
1
Click Add Category
Click Add category in the bottom right corner of the Categories section.
2
Enter Category Name
Enter a Name for the new category (maximum 64 characters in length).
3
Add Description
Enter an optional Description for the category.
4
Search for Icon
Optionally, enter a search term for an icon in the Search field.
5
Select Icon
Choose an icon for the category.
Changing the Category Order
Categories will display in Self Service in the same order in which they appear on the Self Service Settings page.1
Drag Categories
Drag the categories using the slide bars on the left side of the Categories section.
Editing or Deleting an Existing Category
1
Access Category Options
Click the three dots to the right of the category you want to edit or delete.
2
Edit Category
Click Edit to change the category name, description, or icon.
3
Delete Category
Click Delete to delete the category. You can’t delete the Recommended or All categories.
Considerations
Branding and logos
Align logo, colors, and header copy so Self Service feels like one catalog. Prefer square 128×128 pixel PNG logos with a transparent background, then add a Dark Mode logo after you customize Light Mode.
Previews
Use the built-in previews for Light Mode, Dark Mode, and each platform before you rely on a design in production. The in-page preview may not appear on lower-resolution displays, including Retina displays in High DPI mode.
Categories
Order and name categories for quick scanning, choose icons that match each group’s purpose, and remember Recommended and All cannot be deleted. Revisit categories as your app portfolio changes.
Apple platforms
Self Service is available on macOS, iOS, iPadOS, and visionOS. Spot-check the catalog on each platform your organization supports.
Header and subheader
Use Header and Subheader for IT contact details and short guidance users should see at the top of Self Service.
End-user guidance
Tell users how to open Self Service and what it is for. For walkthroughs aimed at end users, see Self Service for macOS and Self Service for iOS, iPadOS, and visionOS.