Skip to main content
This guide applies to Windows devices
This guide explains what you see when Iru Agent installs or updates company software on your PC and an app you have open has to close before the install can finish. Your IT team assigns those apps. The agent runs in the background to apply them.

​
About the prompt

The install pauses when the app is still in use. A small helper app stays in the system tray by the clock, but the notification appears centered on your screen. It names the app, explains why the install is waiting, and offers two responses. The first option, Continue, has Iru close the listed app for you and finish the install or update. The second option, Cancel, defers the work so you can try again when the prompt comes back. That helps the install succeed instead of failing when the app is still in use.

​
What the prompt looks like

At the top left of the card, the header leads with the Iru logomark Iru. Below that are the app’s icon, the short message about which app must close before the install continues, and the Continue and Cancel actions along the bottom, as summarized in About the prompt.
Example Iru prompt on Windows asking you to close a running app so an update can finish, with Continue and Cancel

​
What to do

  • Save your work in the listed app before you select Continue; doing so has Iru close the app immediately and continue the install or update.
  • If you need more time, select Cancel; the prompt will be offered again later.
  • If you experience any issues or have questions, please contact your IT team.

User Experience with Windows Enrollment

What to expect when you enroll your Windows device through the enrollment portal

User Experience with Auto Apps

How company app installs and updates work on Windows, including Self Service and when the tray prompt appears