This guide applies to all device platforms
About Device Offline Status
After 30 days of MDM inactivity, an Iru Endpoint-enrolled device will be marked as “Offline”. The device will remain offline until it can check in again or one of the following actions is taken.How It Works
Devices go offline when they haven’t communicated with Iru Endpoint for 30 days. This can happen when devices are powered off, have no internet connection, or are experiencing connectivity issues. The offline status helps administrators identify devices that may need attention or troubleshooting. When a device goes offline, it’s automatically moved to the “Offline” section in the Iru Endpoint web app. This status change doesn’t affect the device’s enrollment or configuration - it simply indicates that the device hasn’t been able to communicate with Iru Endpoint recently.For detailed information about how devices check in with Iru Endpoint, see Device Check-In.
Reactivate Offline Devices
To bring a device out of “Offline” status, it must be turned on with an active Internet connection. Once it completes a check-in with Iru Endpoint, the device will be removed from the “Offline” section.Devices will automatically return to online status once they successfully check in with Iru Endpoint. No manual intervention is required from administrators.
If you need to troubleshoot check-in issues, see Troubleshooting Agent Check-In for detailed troubleshooting steps.
Remove from Account
If Iru Endpoint should no longer look for this device, follow these steps to remove it from your account. Carefully review the ramifications of removing a device from Iru Endpoint before proceeding.Removing a device from your account will permanently delete the device record and all associated data. This action cannot be undone.
Reinstall Iru Endpoint
If a device was erased, Iru Endpoint must be re-installed manually or via MDM with Automated Device Enrollment to operate properly. Iru Endpoint will automatically link the old and new records using the UUID and serial number.1
Determine reinstallation method
Choose between manual reinstallation or Automated Device Enrollment based on your device management strategy.
2
Complete reinstallation
Follow the appropriate enrollment process for your chosen method.
3
Verify device status
Confirm the device appears in Iru Endpoint and is properly enrolled.
Troubleshooting Offline Devices
If devices remain offline after being powered on and connected to the internet, the issue is likely related to check-in problems rather than the offline status itself.For comprehensive troubleshooting of check-in issues, see Troubleshooting Agent Check-In.