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This guide applies to Apple devices
We encourage you to try Apple beta OS releases and share what you find. Beta operating systems aren’t supported through our normal support channels (such as live chat), so please send any beta‑related feedback to apple-beta-feedback@iru.com for direct review by our R&D team.

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About Testing Apple Beta Releases

Apple beta programs such as AppleSeed for IT and the Apple Beta Software Program let you evaluate upcoming OS releases before they are publicly available. Organizations often enroll a limited set of devices so IT can validate apps, configurations, and workflows against pre-release builds. With Iru Endpoint, you can automatically enroll devices into OS betas via Managed OS and Automated Device Enrollment (for example using AppleSeed Seed Tokens), or prevent beta enrollment entirely to keep devices on stable, released OS versions. For enrollment and enforcement details, see Understanding Managed OS for Apple Platforms and Restrict Access to Beta OS Releases. When you are actively testing betas, use apple-beta-feedback@iru.com for product feedback related to Iru Endpoint on beta OS releases.

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Request AppleCare Enhanced Log Collection (iOS and iPadOS)

AppleCare may ask you to run enhanced log collection on a device that is testing an Apple beta. On supervised iPhone and iPad devices running iOS 27+ or iPadOS 27+ beta releases, you can trigger that collection from the device record in Iru Endpoint after AppleCare provides a token.

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Requirements

  • Supervised iPhone or iPad enrolled in Iru Endpoint
  • Device currently running an iOS 27+ or iPadOS 27+ beta release
  • AppleCare token provided for the enhanced log collection request

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Trigger Enhanced Log Collection

1

Open the device record

Go to the Devices page and select the iPhone or iPad that is testing an Apple beta.
2

Open the device action menu

Open the Device Action Menu (ellipsis) in the upper right corner of the device record, then select Trigger enhanced log collection.
3

Enter the AppleCare token

In the Trigger enhanced log collection dialog, enter the AppleCare token provided by AppleCare, then click Trigger enhanced log collection.
4

Confirm the request status

After you submit the request, the device record shows an Enhanced log collection status banner (for example Requested) while collection proceeds.

Restrict Access to Beta OS Releases

Prevent users from enrolling devices in Apple beta programs

Understanding Managed OS for Apple Platforms

Enforce OS versions, including Apple beta builds with a Seed Token

AppleCare Enterprise Support

When and how to work with AppleCare Enterprise Support