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This guide applies to Mac computers

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About Iru Agent Diagnostics

The Iru Agent has a built-in tool for gathering and submitting detailed diagnostic data from your Mac to Iru Endpoint for troubleshooting. This data includes logs, operating system information, and other relevant details about your device, which helps the Iru Endpoint support team investigate behaviors and provide guidance to troubleshoot issues. For information on submitting macOS-specific diagnostics, please see our How to Generate a Sysdiagnose in macOS support article.
As of April 8, 2026, apps were updated from Kandji to Iru branding. Submit Diagnostics has been updated to Iru branding. Please update scripts, automations, and utilities that still reference the old app names.

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How to Submit Iru Agent Diagnostics

There are three ways to submit diagnostics from an Iru Endpoint-enrolled Mac: using the Iru menu bar, using Self Service, or using the command-line interface (CLI).

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Submitting Diagnostics using the Iru menu bar

If the Iru menu bar icon is hidden, it can be revealed again from the Iru Self Service application.
1

Access Iru menu

Select the Iru jellyfish from the menu bar.
2

Open Settings

Click the settings gear.
Iru Endpoint menu bar showing the jellyfish icon and settings gear
3

Choose Submit Diagnostics

Choose Submit Diagnostics… from the dropdown menu.
Iru Endpoint settings menu open with Submit Diagnostics visible
4

Add Comments (Optional)

Optionally, add comments describing the issue you’re experiencing.
5

Submit Diagnostics

Click Submit.
Iru Endpoint menu bar flow: Submit Diagnostics and submitting diagnostic data

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Submitting Diagnostics using Iru Self Service

1

Open Self Service

Open the Self Service app.
2

Navigate to Device Info

Click Device Info.
3

Access Options Menu

Click the ellipsis next to Sync.
4

Select Submit Diagnostics

Select Submit Diagnostics.
Iru Self Service Device Info page showing the ellipsis menu with Submit Diagnostics option
5

Add Comments (Optional)

Optionally, add comments describing the issue you’re experiencing.
6

Submit Diagnostics

Click Submit.
Submit diagnostics dialog with optional comments field and Cancel and Submit buttons for sending diagnostic data to Iru Endpoint

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Submitting Diagnostics using the Command-Line Interface

This method requires administrator privileges.
1

Open Terminal

Open Terminal.app.
2

Run Diagnostic Command

Run the following Terminal command, using --comment to add optional comments describing the issue you’re experiencing:
sudo iru submit-diagnostics [--comment text]

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Data and Privacy Considerations

When a user submits diagnostics, the Iru Agent collects the following information from an enrolled Mac:
  • System logs
  • OS version
  • Application inventory
  • Device configuration details
  • Network information
  • Error messages and alerts
Iru Endpoint ensures that the diagnostic data collected is used solely for troubleshooting and improving device management and support, respecting user privacy. For more information on privacy with Iru Endpoint, see our Privacy Policy.