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Documentation Index

Fetch the complete documentation index at: https://docs.iru.com/llms.txt

Use this file to discover all available pages before exploring further.

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Before you begin

Follow ServiceNow integration: ServiceNow configuration so the Kandji ServiceNow app is installed in your tenant before you continue here.

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Setting Up ServiceNow Integration

Install the Kandji ServiceNow app from the ServiceNow store before you select Connect to ServiceNow in Iru Endpoint.
1

Log in to Iru Endpoint

Log in to Iru Endpoint.
2

Open Integrations

Click your name at the bottom of the left navigation, then select Integrations.
Screenshot of the account menu with Integrations option highlighted
3

Discover Integrations

Select Discover integrations.
4

Find ServiceNow Integration

In the Asset Management section, select ServiceNow, then Add and configure.
5

Enter ServiceNow Tenant

Enter only your ServiceNow tenant prefix, the part before .service-now.com (for example, acme for acme.service-now.com).
6

Enter Client ID

Enter the Client ID from the ServiceNow OAuth app that you created earlier.
7

Enter Client Secret

Enter the Client Secret from the ServiceNow OAuth app that you created earlier.
8

Enter Service Account Username

Enter the service account username you created earlier.
9

Enter Service Account Password

Enter the service account password you created earlier.
10

Install Kandji ServiceNow app

If you have not installed the Kandji ServiceNow app yet, install it from the ServiceNow store and complete ServiceNow configuration before you finish setup in Iru Endpoint.
11

Connect to ServiceNow

Click Connect to ServiceNow.
12

Send application inventory and usage data (optional)

If you are licensed for Software Asset Management Professional (SAM Pro), select Edit, turn on the option to send Mac application inventory and usage data to ServiceNow nightly, then select Save.
Settings modal with Send Mac application inventory and usage data from Prism to ServiceNow (requires SAM Pro) enabled
After setup completes, Iru Endpoint starts syncing Apple device data to ServiceNow.

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Managing the Integration

After the integration connects, open the ServiceNow integration details page in Iru Endpoint to view connection status, tenant information, and the OAuth app in use.

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Reauthentication

If the ServiceNow credentials used to configure the integration need to be updated, you can do so from the Integration details page in Iru Endpoint.
1

Open Integrations

Click your name at the bottom of the left navigation, then select Integrations.
Screenshot of the account menu with Integrations option highlighted
2

Access ServiceNow Integration

In the Asset Management section, select ServiceNow.
3

Open Integration Menu

In the top-right corner, select the ellipsis (⋯).
4

Select Re-authenticate

Select Re-authenticate.
5

Update Credentials

Verify that the ServiceNow tenant domain and client ID are still accurate and enter the new account credentials.
6

Connect to ServiceNow

Click Connect to ServiceNow.
7

Verify Connection

If the credentials are accepted, you will be returned to the integration details page for ServiceNow.

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Deleting the Integration

Use the following steps to remove the ServiceNow integration in Iru Endpoint.
This action cannot be undone. Device asset data stops syncing to ServiceNow as soon as you delete the integration.
1

Open Integrations

Click your name at the bottom of the left navigation, then select Integrations.
Screenshot of the account menu with Integrations option highlighted
2

Access ServiceNow Integration

In the Asset Management section, select ServiceNow.
3

Open Integration Menu

In the top-right corner, select the ellipsis (⋯).
4

Select Delete Integration

Select Delete Integration.
5

Confirm Deletion

Read the confirmation carefully before you select Delete Integration.

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Considerations

Prerequisites

Install the Kandji ServiceNow app from the ServiceNow store before you finish this integration in Iru Endpoint.

Credentials

Store OAuth app credentials securely and rotate them on your organization’s schedule.

Testing

Test with a small set of devices before you roll the integration out broadly.

Data sync

Device inventory syncs automatically after the integration connects.

ServiceNow integration: Overview

How device inventory syncs from Iru Endpoint to ServiceNow staging and target tables, and how SAM Pro app data syncs when enabled.

ServiceNow integration: ServiceNow configuration

Install the Kandji ServiceNow app, create OAuth and a service account, and fix discovery source if Kandji does not appear.