Before you Begin
Follow the ServiceNow integration: ServiceNow Configuration guide to ensure the Iru Endpoint Service Integration Hub app is installed in your ServiceNow tenant.Setting Up ServiceNow Integration
Be sure to install the Iru Endpoint app in the ServiceNow store prior to clicking Connect to ServiceNow in Iru Endpoint.
1
Login to Iru Endpoint
Login to Iru Endpoint.
2
Navigate to Integrations
Navigate to Integrations.
3
Discover Integrations
Select Discover integrations.
4
Find ServiceNow Integration
In the Asset Management section, find ServiceNow, click Add and configure.
5
Enter ServiceNow Tenant
Enter your ServiceNow tenant.
6
Enter Client ID
Enter the Client ID from the ServiceNow OAuth app that you created earlier.
7
Enter Client Secret
Enter the Client Secret from the ServiceNow OAuth app that you created earlier.
8
Enter Service Account Username
Enter the Service account Username you created earlier.
9
Enter Service Account Password
Enter the service account Password you created earlier.
10
Install Iru Endpoint App
If not already, install the Iru Endpoint app in the ServiceNow integration hub and follow the ServiceNow configuration steps before completing the configuration for the ServiceNow integration in Iru Endpoint.
11
Connect to ServiceNow
Click Connect to ServiceNow.
Once the integration setup is complete, Iru Endpoint will begin syncing Apple device data into ServiceNow.
Managing the Integration
Once the integration with ServiceNow is complete, you can manage the integration from the integration overview details page in Iru Endpoint. Once on the Details overview page, you can see information about the integration with ServiceNow like the connection status, information about the ServiceNow tenant, and information about the OAuth app used.Reauthentication
If the ServiceNow credentials used to configure the integration need to be updated, you can do so from the Integration details page in Iru Endpoint.1
Navigate to Integrations
In Iru Endpoint, navigate to Integrations.
2
Access ServiceNow Integration
In the Asset Management section, click on ServiceNow.
3
Open Integration Menu
In the top-right corner, click on the ellipses.
4
Select Re-authenticate
Click on Re-authenticate.
5
Update Credentials
Verify that the ServiceNow tenant domain and client ID are still accurate and enter the new account credentials.
6
Connect to ServiceNow
Click Connect to ServiceNow.
7
Verify Connection
If the credentials are accepted, you will be returned to the integration details page for ServiceNow.
Deleting the Integration
Use the following steps to remove the ServiceNow integration in Iru Endpoint.This is a destructive action and cannot be undone. Device asset information will stop syncing to ServiceNow immediately upon deletion.
1
Navigate to Integrations
In Iru Endpoint, navigate to Integrations.
2
Access ServiceNow Integration
In the Asset Management section, click on ServiceNow.
3
Open Integration Menu
In the top-right corner, click on the ellipses.
4
Select Delete Integration
Click on Delete Integration.
5
Confirm Deletion
Be sure to read the modal carefully before clicking Delete Integration.