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This guide applies to Windows devices
This guide walks you through enrolling your Windows device with your organization’s device management system. Windows management uses Microsoft’s MDM framework combined with the Kandji Agent for app management and inventory. You’ll need the enrollment URL and access code provided by your IT team.

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What to Expect

When you enroll your Windows device, it will be connected to your organization’s management system through Microsoft’s MDM framework. The Kandji Agent will be installed to handle application management. This allows your IT team to:
  • Deploy, upgrade, and uninstall company applications and software
  • Apply security policies and settings
  • Configure network access (Wi-Fi, VPN)
  • Monitor device compliance and gather application inventory
Your personal data remains private and won’t be affected by the enrollment process.

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Prerequisites

Before starting, make sure you have:
  • Enrollment URL - provided by your IT team
  • Access code - provided by your IT team
  • Work or school account - your organization email and password
  • Local administrator rights - on the Windows device you’re enrolling
  • Microsoft Edge browser - You’ll need Microsoft Edge to enroll your Windows device
You need local administrator rights on the device to complete enrollment. If you don’t have these rights, contact your IT team for assistance.

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Windows Enrollment Process

1

Access enrollment portal

On your Windows device, open Microsoft Edge and go to the Enrollment URL provided by your IT team
You’ll need to use Microsoft Edge browser for Windows enrollment. For more information, see Microsoft’s documentation on MDM enrollment.
2

Authenticate

If prompted, sign in using your organization’s SSO credentials
3

Start enrollment

Click Enroll
4

Enter access code

Enter the access code required by your IT team
5

Provide email

When prompted, enter your email address and click OK
6

Microsoft account prompt

When you see “This site is trying to open Microsoft account”, select Open to continue
7

Work account credentials

Enter your work or school account credentials again (e.g., user@organization.com), then select Next
8

Device registration

Windows will display: “Hold on while we register this device with your company and apply policy”
9

Policy application

Once registration completes, you’ll see: “Setting up your device” - this applies company policies, network settings, and applications
10

Complete enrollment

Select Got it to complete enrollment and close the window

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After Enrollment

Once enrollment is complete:
  • Company applications will begin installing automatically via the Kandji Agent
  • Security policies will be applied to your device through Microsoft’s MDM framework
  • Network settings (Wi-Fi, VPN) will be configured
  • Device sync happens every 24 hours to keep settings current, with app updates every 15 minutes
It may take several minutes for all company applications and settings to appear on your device. If something doesn’t appear immediately, wait a few more minutes and check again.

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Troubleshooting

Possible causes:
  • Incorrect enrollment URL
  • Network connectivity issues
  • Firewall blocking access
Solutions:
  • Double-check the enrollment URL provided by your IT team
  • Make sure you’re using Microsoft Edge browser
  • Check your internet connection
  • Contact your IT team if the problem persists
Possible causes:
  • Incorrect username or password
  • Account not set up for enrollment
  • SSO configuration issues
Solutions:
  • Verify you’re using your work or school account credentials
  • Try signing out and signing back in
  • Contact your IT team if you can’t authenticate
Possible causes:
  • Incorrect access code entered
  • Access code expired or changed
Solutions:
  • Double-check the access code provided by your IT team
  • Contact your IT team for a new access code if needed
Possible causes:
  • You don’t have local administrator rights on the device
  • UAC (User Account Control) is blocking enrollment
Solutions:
  • Contact your IT team - you may need administrator rights to complete enrollment
  • Try running the web browser as an administrator
  • Temporarily disable UAC if your IT team allows it
Possible causes:
  • Enrollment still in progress
  • Network connectivity issues
  • Device sync hasn’t completed
Solutions:
  • Wait 5-10 minutes for the first sync to complete
  • Check your internet connection
  • Restart your device and wait for sync to complete
  • Contact your IT team if apps still don’t appear after 30 minutes