> ## Documentation Index
> Fetch the complete documentation index at: https://docs.iru.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Iru Account Recovery

> Recover access to your Iru account when locked out. Reset passwords, restore two-factor authentication, and regain admin access through support channels.

### About Login and Account Recovery

To help users regain access, you can send them an authentication registration request so they can register a new passkey, or manage and reset their authenticators. For the full steps, see [Send Authentication Registration Request](/en/iru/access/passkeys-and-social-login#send-authentication-registration-request) and [Manage Passkeys for Team Members](/en/iru/access/passkeys-and-social-login#manage-passkeys-for-team-members) in **Passkeys & Social Login**. Recovery options also depend on how the user signs in (social login vs. passkey), as below.

### If You Sign In with Google or Microsoft (Social Login)

If you use Google or Microsoft to sign in to Iru, reset your password with that provider:

* [Office 365](https://support.office.com/en-us/article/i-forgot-the-username-or-password-for-the-account-i-use-with-office-eba0b4a2-c0ae-472c-99f6-bc63ee2425a8)
* [Google](https://support.google.com/accounts/answer/41078?co=GENIE.Platform%3DDesktop\&hl=en)

### If You Sign In with a Passkey

If you use a [passkey](/en/iru/access/passkeys-and-social-login#passkeys) to sign in, use your credential manager (e.g., 1Password, Apple Passwords) to authenticate at the Iru login page. If you no longer have access to your passkey, an Account Owner must send you an [authentication registration request](/en/iru/access/passkeys-and-social-login#send-authentication-registration-request) so you can register a new passkey. Account Owners can also [manage or reset authenticators for team members](/en/iru/access/passkeys-and-social-login#manage-passkeys-for-team-members) in **Passkeys & Social Login**.

<Tip>
  On macOS, if you are prompted for a passkey but the prompt does not include the passkey you previously created, open **System Settings > Privacy & Security > Passkeys Access for Web Browsers** and turn on access for the browser you are using. Then close and re-open your browser and try authenticating again. Identity app users see the same tip in [Accessing your apps](/en/identity/end-user/accessing-your-apps#find-and-open-an-app).
</Tip>

### Related Articles

<CardGroup cols={2}>
  <Card title="Passkeys & Social Login" icon="key" href="/en/iru/access/passkeys-and-social-login">
    Register passkeys, manage team member authenticators, and configure social login
  </Card>

  <Card title="Authenticators" icon="id-badge" href="/en/identity/authentication/authenticators">
    How passkeys and Iru Access work for Iru Identity application sign-in
  </Card>

  <Card title="Manage authenticators" icon="user" href="/en/identity/end-user/manage-authenticators">
    End-user guide for passkeys, backup devices, and lost-device recovery
  </Card>

  <Card title="Single Sign-On" icon="right-to-bracket" href="/en/endpoint/integrations/single-sign-on-integrations/single-sign-on">
    Alternative authentication methods for Iru Endpoint tenant access
  </Card>
</CardGroup>