> ## Documentation Index
> Fetch the complete documentation index at: https://docs.iru.com/llms.txt
> Use this file to discover all available pages before exploring further.

# User experience with Passport

> See what users experience with Passport on Mac. Understand the login screen, IdP authentication prompts, password sync notifications, and setup flow.

<Callout icon="apple" color="#B84A7A" iconType="regular">This guide applies to Mac computers</Callout>

### About Passport

Passport lets you sign in to your Mac with the same email and password you use for work or school. You don't need a separate password just for your computer.

### How It Works

When you reach the login screen, you enter your work or school email and password. Passport checks them with your organization's sign-in system and then logs you into your Mac.

### Logging in with Mac Login

With Mac Login, you see the standard Mac login screen with username and password fields. If you see your organization's sign-in page (for example, Okta or another provider) in the login window instead, skip to the next section.

<Steps>
  <Step title="Enter your credentials">
    At the login screen, enter your full work or school email address in the **username** field and your work or school password in the **password** field.
  </Step>

  <Step title="Sign in">
    After you sign in successfully, you'll be logged into your Mac.
  </Step>
</Steps>

### Logging in with Web Login

With Web Login, your organization's sign-in page (for example, Okta or another provider) appears inside the login window. You may see that provider's branding and an extra verification step before you sign in.

<Steps>
  <Step title="Complete sign-in on the page">
    Sign in using your work or school credentials. If your organization uses an extra verification step, complete that when prompted.
  </Step>

  <Step title="Enter password again if prompted">
    You may be asked for your work or school password one more time after verification.
  </Step>

  <Step title="Finish">
    After you complete sign-in, you'll be logged into your Mac.
  </Step>
</Steps>

### Signing in with Only Your Mac Account (Local Login)

If your IT team has allowed it, you can sign in using only your Mac account instead of your work or school account.

<Steps>
  <Step title="Click Profile icon">
    Click the Profile icon at the top right of the login window.
  </Step>

  <Step title="Switch to Local Login">
    Click **Switch to Local Login**.
  </Step>

  <Step title="Enter Mac account name and password">
    Enter the username and password for your Mac account, then press **Enter**.
  </Step>

  <Step title="Switch back to Web Login">
    To sign in with your work or school account again, click the Web Login icon.
  </Step>

  <Step title="Confirm Web Login switch">
    Click **Switch to Web Login**.
  </Step>
</Steps>

### Linking Accounts

The first time you sign in, you may see an option to link your work or school account with an existing account on this Mac. Linking keeps all of your files and settings. After that, you'll sign in with your work or school email and password instead of a separate Mac password.

<Steps>
  <Step title="Select link option">
    Select **Link my existing account**.

    <Frame>
      <img src="https://mintcdn.com/iru/CSdWEzTAfHpF6YJc/assets/media/images/account_setup.png?fit=max&auto=format&n=CSdWEzTAfHpF6YJc&q=85&s=3f4677493ac303267cc6d0c54af19f02" alt="Account Setup dialog showing Link my existing account and Create a new account options at the Passport login window" width="2940" height="1912" data-path="assets/media/images/account_setup.png" />
    </Frame>
  </Step>

  <Step title="Continue">
    Click **Continue**.
  </Step>

  <Step title="Select Mac account">
    From the drop-down menu, select the Mac account you want to link to your work or school sign-in.
  </Step>

  <Step title="Enter Mac account password">
    Enter the password for that Mac account.

    <Frame>
      <img src="https://mintcdn.com/iru/20OhJ3wZmF4DKbOd/assets/media/images/link_account.png?fit=max&auto=format&n=20OhJ3wZmF4DKbOd&q=85&s=516bd32abff22683d03e0df9014dccf1" alt="Link Account dialog with local account dropdown and password field, and Back and Continue buttons" width="2940" height="1912" data-path="assets/media/images/link_account.png" />
    </Frame>
  </Step>

  <Step title="Continue with linking">
    Click **Continue**.
  </Step>

  <Step title="Confirm and complete account linking">
    A confirmation dialog appears. Click **Link this account** to confirm. This action cannot be undone.

    <Frame>
      <img src="https://mintcdn.com/iru/20OhJ3wZmF4DKbOd/assets/media/images/link_are_you_sure.png?fit=max&auto=format&n=20OhJ3wZmF4DKbOd&q=85&s=e50454227b9e8fc2e47c8162302eafd4" alt="Confirmation dialog: Are you sure you want to link the user with your identity provider login, with Link this account and Cancel buttons" width="2940" height="1912" data-path="assets/media/images/link_are_you_sure.png" />
    </Frame>
  </Step>
</Steps>

### Changing Keyboard Language at the Login Screen

You can choose a different keyboard language on the login screen. This is helpful if you use a non-US keyboard.

Your choice is saved and will still be there after you restart your Mac.

<Steps>
  <Step title="Click Keyboard icon">
    In the upper-right corner of the login window, click the Keyboard icon.
  </Step>

  <Step title="Select language">
    Choose the language you want for the keyboard.

    <Frame>
      <img src="https://mintcdn.com/iru/auny609w8TU-4qYr/assets/media/images/iru-passport-set-language.png?fit=max&auto=format&n=auny609w8TU-4qYr&q=85&s=c56d1ab829adad206729411cc1d1f134" alt="Passport login window keyboard menu open to choose an input language" width="930" height="1354" data-path="assets/media/images/iru-passport-set-language.png" />
    </Frame>
  </Step>
</Steps>

### Resetting or Changing Your Password

If you don't see the option to reset your password when you follow the steps below, ask your IT or support team to turn on that option for you.

#### Reset Password from the Menu Bar (While Logged In)

You can open your organization's password reset page from the Iru Endpoint menu so you can change your work or school password.

<Steps>
  <Step title="Click the menu bar icon">
    Click the Iru Endpoint menu in the menu bar at the top of the screen.
  </Step>

  <Step title="Click the gear icon">
    Click the gear icon.
  </Step>

  <Step title="Select Reset Password...">
    Choose the **Reset Password...** menu item.

    <Frame>
      <img src="https://mintcdn.com/iru/auny609w8TU-4qYr/assets/media/images/iru-passport-reset-password-from-iru-menu-bar.png?fit=max&auto=format&n=auny609w8TU-4qYr&q=85&s=5b1c8cfcfd2e0eb6601a03468d30355b" alt="Iru Endpoint menu bar with the gear menu open; the Reset Password... item is shown" width="1030" height="820" data-path="assets/media/images/iru-passport-reset-password-from-iru-menu-bar.png" />
    </Frame>
  </Step>

  <Step title="Follow the reset steps">
    A browser window opens with your organization's password reset page. Follow the steps there to set a new work or school password.
  </Step>
</Steps>

#### Reset Password at the Login Screen

If you're at the login screen and enter the wrong password three times, a link to reset your password may appear (if your organization has set this up).

<Steps>
  <Step title="Enter wrong password three times">
    At the login screen, enter your work or school password incorrectly three times.
  </Step>

  <Step title="Look for the reset link">
    If your organization offers password reset at the login screen, a link to reset your password appears.

    <Frame>
      <img src="https://mintcdn.com/iru/auny609w8TU-4qYr/assets/media/images/iru-passport-password-reset-login-window.png?fit=max&auto=format&n=auny609w8TU-4qYr&q=85&s=17fb0e6d676aaada5ba4e1d9f3558652" alt="Passport login window with a link to reset the work or school password" width="3340" height="2056" data-path="assets/media/images/iru-passport-password-reset-login-window.png" />
    </Frame>
  </Step>

  <Step title="Follow the reset steps">
    Click the link and follow the steps to set a new work or school password.
  </Step>
</Steps>

#### When Passport Asks You to Update Your Mac Password

Passport can check from time to time that your Mac password matches your work or school password. If you changed your work or school password, Passport may prompt you to update your Mac password so they stay in sync. In some setups, Passport only does this check when you sign in; in others, it may check every few minutes while you're logged in.

<Frame>
  <img src="https://mintcdn.com/iru/auny609w8TU-4qYr/assets/media/images/iru-passport-passport-sync-prompt.png?fit=max&auto=format&n=auny609w8TU-4qYr&q=85&s=523bdd8170d29519363345ff820b2ca9" alt="Passport prompt to update the Mac password so it matches the work or school password" width="1132" height="784" data-path="assets/media/images/iru-passport-passport-sync-prompt.png" />
</Frame>
