> ## Documentation Index
> Fetch the complete documentation index at: https://docs.iru.com/llms.txt
> Use this file to discover all available pages before exploring further.

# User Experience with Auto Apps

> See what users experience when Auto Apps install or update on their devices. Understand notifications, deferral options, and Self Service interactions.

<Callout icon="list-check" color="#B84A7A" iconType="regular">This guide applies to Mac computers and Windows devices</Callout>

On macOS, if the app is open when an **Auto App** update is available, the user sees a notification that an update is available and is prompted to close the application so the update can install.

On Windows, **Iru Agent** installs a required **Auto App** update without extra steps when no configured blocking processes are running. Pending **Auto App** and **Windows Custom App** updates also appear in the Iru system tray **Updates** list—see [App updates in the Iru system tray](/en/endpoint/library/library-items-profiles/user-experience-with-windows-apps#app-updates-in-the-iru-system-tray) in **User Experience with Windows Apps**. If an install or update you start from the tray waits on a running app, you may see the [close-app flow](/en/endpoint/library/library-items-profiles/user-experience-with-windows-apps#when-an-app-must-close) described there.

### How Auto App Updates Work

Auto App updates are managed automatically by the Iru Agent running on each device. The update process varies depending on whether the application is currently running and which platform the device is using.

<Tabs>
  <Tab title="macOS">
    ### Silent Updates

    When an Auto App update is available and the application is not currently running, Iru Agent will:

    * Download the update in the background
    * Install the update silently without user interaction
    * Complete the update process automatically

    ### User-Initiated Updates

    When an Auto App update is available and the application is currently running, users will see a notification indicating that an update is available. The system will prompt the user to close the application to allow the update. Once the app is closed, the update installs automatically and users receive confirmation when the update is complete.

    ### Self Service Updates

    Users can also manually check for and install Auto App updates through Iru Self Service. Open **Iru Self Service** and look for available app updates in the main list of available apps. Click **Update** to install available updates. For more information about Self Service, see [Self Service Overview](/en/endpoint/settings/self-service/self-service-settings).
  </Tab>

  <Tab title="Windows">
    ### Silent Updates When Nothing Blocks the Install

    When no configured blocking processes are running, Auto App updates on Windows typically:

    * Download automatically in the background
    * Install without extra user steps
    * Complete without separate notifications

    ### Updates in the Iru system tray

    Pending **Auto App** updates appear in the **Updates** section of the Iru system tray app. You can update apps individually, use **Update All**, or let **Iru Agent** install updates silently in the background. See [App updates in the Iru system tray](/en/endpoint/library/library-items-profiles/user-experience-with-windows-apps#app-updates-in-the-iru-system-tray) in **User Experience with Windows Apps**.

    ### When a running app blocks the install

    If your administrator configured processes that must be closed first, the close-app dialog appears when you click **Update** or **Update All** in the tray and that app is still open. It does not appear during automatic background install attempts. See [When an app must close](/en/endpoint/library/library-items-profiles/user-experience-with-windows-apps#when-an-app-must-close).

    ### Automatic Retry

    If an update cannot complete immediately:

    * **Iru Agent** automatically retries about every **15 minutes** until it can finish
    * Background retries install silently when the app is not open; if the app is open, the agent waits and retries on the next cycle without showing the close-app dialog
    * You can also start an update from the tray **Updates** list; see [User Experience with Windows Apps](/en/endpoint/library/library-items-profiles/user-experience-with-windows-apps#app-updates-in-the-iru-system-tray)

    ### Windows Self Service

    Windows users can access Auto App updates through the Iru Self Service application. Open **Iru Self Service** and look for available app updates in the main list of available apps. Support or documentation links configured for an Auto App appear on the app details view so users can open them before or after installing.
  </Tab>
</Tabs>

### Related Articles

<CardGroup cols={2}>
  <Card title="User Experience with Windows Apps" icon="microsoft" href="/en/endpoint/library/library-items-profiles/user-experience-with-windows-apps">
    The Iru system tray Updates list, close-app prompts, and enforcement countdowns on Windows
  </Card>

  <Card title="Self Service for macOS" icon="apple" href="/en/endpoint/settings/self-service/self-service-for-macos">
    User guide for accessing and using Self Service application on macOS devices
  </Card>

  <Card title="Self Service for iOS, iPadOS, and visionOS" icon="mobile" href="/en/endpoint/settings/self-service/self-service-for-ios-ipados-and-visionos">
    Access and use Self Service on iOS, iPadOS, and visionOS
  </Card>
</CardGroup>