> ## Documentation Index
> Fetch the complete documentation index at: https://docs.iru.com/llms.txt
> Use this file to discover all available pages before exploring further.

# User Experience with Auto Apps

> See what users experience when Auto Apps install or update on their devices. Understand notifications, deferral options, and Self Service interactions.

<Callout icon="list-check" color="#B84A7A" iconType="regular">This guide applies to Mac computers and Windows devices</Callout>

When a required **Auto App** update is available, the Iru Agent installs it on Windows without extra steps when no configured blocking processes are running. If an **Auto App** or **Windows Custom App** install or update waits on those processes, users may see the **system tray** close-app flow described in [User Experience with Windows Apps](/en/endpoint/library/library-items-profiles/user-experience-with-windows-apps). On macOS, if the app is open, the user will see a notification indicating that an update is available and will be prompted to close the application to allow the update.

### How Auto App Updates Work

Auto App updates are managed automatically by the Iru Agent running on each device. The update process varies depending on whether the application is currently running and which platform the device is using.

<Tabs>
  <Tab title="macOS">
    ### Silent Updates

    When an Auto App update is available and the application is not currently running, Iru Agent will:

    * Download the update in the background
    * Install the update silently without user interaction
    * Complete the update process automatically

    ### User-Initiated Updates

    When an Auto App update is available and the application is currently running, users will see a notification indicating that an update is available. The system will prompt the user to close the application to allow the update. Once the app is closed, the update installs automatically and users receive confirmation when the update is complete.

    ### Self Service Updates

    Users can also manually check for and install Auto App updates through Iru Self Service. Open **Iru Self Service** and look for available app updates in the main list of available apps. Click **Update** to install available updates. For more information about Self Service, see [Self Service Overview](/en/endpoint/settings/self-service/self-service-settings).
  </Tab>

  <Tab title="Windows">
    ### Silent Updates When Nothing Blocks the Install

    When no configured blocking processes are running, Auto App updates on Windows typically:

    * Download automatically in the background
    * Install without extra user steps
    * Complete without separate notifications

    ### When a Running App Can Block the Install

    If your administrator configured processes that must be closed first for an **Auto App** or **Windows Custom App** on Windows, the **system tray** helper can prompt the user before continuing. See [User Experience with Windows Apps](/en/endpoint/library/library-items-profiles/user-experience-with-windows-apps).

    ### Automatic Retry

    If an update cannot complete immediately:

    * The system automatically retries on a schedule until it can finish
    * When blocking processes are present, the user may need to respond to the tray prompt or close the app; otherwise retries can proceed in the background
    * Updates complete when possible

    ### Windows Self Service

    Windows users can access Auto App updates through the Iru Self Service application. Open **Iru Self Service** and look for available app updates in the main list of available apps. Support or documentation links configured for an Auto App appear on the app details view so users can open them before or after installing.
  </Tab>
</Tabs>

### Related Articles

<CardGroup cols={2}>
  <Card title="User Experience with Windows Apps" icon="microsoft" href="/en/endpoint/library/library-items-profiles/user-experience-with-windows-apps">
    What you see when an install or update needs a running app to close first, including the tray prompt
  </Card>

  <Card title="Self Service for macOS" icon="apple" href="/en/endpoint/settings/self-service/self-service-for-macos">
    User guide for accessing and using Self Service application on macOS devices
  </Card>

  <Card title="Self Service for iOS, iPadOS, and visionOS" icon="mobile" href="/en/endpoint/settings/self-service/self-service-for-ios-ipados-and-visionos">
    Access and use Self Service on iOS, iPadOS, and visionOS
  </Card>
</CardGroup>