> ## Documentation Index > Fetch the complete documentation index at: https://docs.iru.com/llms.txt > Use this file to discover all available pages before exploring further. # User Experience with Windows Enrollment > Walk through the Windows enrollment experience step by step. See what users encounter when enrolling a Windows device in Iru Endpoint via Settings. This guide applies to Windows devices This guide walks you through enrolling your Windows device with your organization's device management system. Windows management uses Microsoft's MDM framework combined with the Iru Agent for app management and inventory. If your IT team issued an **Enrollment Portal link** and **Enrollment code**, follow this article. Devices deployed with **Windows Autopilot** complete enrollment during initial Windows setup instead; ask your administrator which path applies. As of **April 8, 2026**, apps were updated from **Kandji**

to **Iru**

branding when you enroll your Windows device, including in the **Enrollment Portal**. The **Self Service** app name changed from **Kandji Self Service** to **Iru Self Service**. If a link, screen, or instruction still refers to Kandji, use the updated enrollment link or follow the steps your IT team provides. As of **April 8, 2026**, manual enrollment portal branding has transitioned to Iru. For more information, see [Iru Brand Update](/en/iru/platform-overview/iru-brand-update). ## What to Expect When you enroll your Windows device, it will be connected to your organization's management system through Microsoft's MDM framework. The Iru Agent will be installed to handle application management. This allows your IT team to: * Deploy, upgrade, and uninstall company applications and software * Apply security policies and settings * Configure network access (Wi-Fi, VPN) * Monitor device compliance and gather application inventory Your personal data remains private and won't be affected by the enrollment process. ## Prerequisites Before starting, make sure you have: * **Enrollment Portal link** - provided by your IT team * **Enrollment code** - provided by your IT team * **Work or school account** - your organization email and password * **Local administrator rights** - on the Windows device you're enrolling * **Microsoft Edge browser** - You'll need Microsoft Edge to enroll your Windows device You need local administrator rights on the device to complete enrollment. If you don't have these rights, contact your IT team for assistance. ## Windows Enrollment Process On your Windows device, open **Microsoft Edge** and go to the **Enrollment Portal link** provided by your IT team. You'll need to use Microsoft Edge browser for Windows enrollment. For more information, see [Microsoft's documentation on MDM enrollment](https://learn.microsoft.com/en-us/windows/client-management/mdm-enrollment-of-windows-devices#connect-your-windows-device-to-work-using-a-deep-link). Enter the **Enrollment code** provided by your IT team. If you have issues with your code, see [Troubleshooting](#troubleshooting). Select **Continue**. If prompted, **sign in** with your **work or school account**. You may be redirected to your company's sign-in page. Use the same email and password you use for work. Select **Enroll**. When you see the **"This site is trying to open Microsoft account"** prompt, select **Open**. In the **Set up a work or school account** screen, enter your **email address**. Leave the URL field as is. Select **Next**. Windows will display: **"Hold on while we register this device with your company and apply policy"**. Once registration completes, you'll see: **"Setting up your device"** - this applies company policies, network settings, and applications. Select **Got it** to complete enrollment and close the window. ## After Enrollment Once enrollment is complete: * **Company applications** will begin installing automatically via the Iru Agent * **Security policies** will be applied to your device through Microsoft's MDM framework * **Network settings** (Wi-Fi, VPN) will be configured * **Device sync** happens every 24 hours to keep settings current, with app updates every 15 minutes It may take several minutes for all company applications and settings to appear on your device. If something doesn't appear immediately, wait a few more minutes and check again. ## Troubleshooting **Possible causes:** * Incorrect Enrollment Portal link * Network connectivity issues * Firewall blocking access **Solutions:** * Double-check the Enrollment Portal link provided by your IT team * Make sure you're using Microsoft Edge browser * Check your internet connection * Contact your IT team if the problem persists **Possible causes:** * Incorrect email or password * Account not set up for enrollment * Issues with your company's sign-in page **Solutions:** * Make sure you're using your work or school email and password * Try signing out and signing back in * Contact your IT team if you still can't sign in **Possible causes:** * Incorrect Enrollment code entered * Enrollment code expired or changed **Solutions:** * Double-check the Enrollment code provided by your IT team * Contact your IT team for a new Enrollment code if needed **Possible causes:** * You don't have local administrator rights on the device * UAC (User Account Control) is blocking enrollment **Solutions:** * Contact your IT team - you may need administrator rights to complete enrollment * Try running the web browser as an administrator * Temporarily disable UAC if your IT team allows it **Possible causes:** * Enrollment still in progress * Network connectivity issues * Device sync hasn't completed **Solutions:** * Wait 5–10 minutes for your device to finish setting up * Check your internet connection * Restart your device and wait for sync to complete * Contact your IT team if apps still don't appear after 30 minutes ## Related Articles What you may see when a company app installation or update asks you to close a running app first Complete guide to Windows device enrollment and management setup