> ## Documentation Index
> Fetch the complete documentation index at: https://docs.iru.com/llms.txt
> Use this file to discover all available pages before exploring further.

# User Experience with Android Enrollment

> Walk through the Android enrollment experience step by step. See what users encounter when setting up a work profile and enrolling in Iru Endpoint.

<Callout icon="android" color="#B84A7A" iconType="regular">This guide applies to Android devices</Callout>

This guide walks you through enrolling your Android device with your organization's device management system. Android management uses Google's Android Management API with work profile technology to keep your work and personal data completely separate. You'll need the **Blueprint link** (which contains an embedded **Enrollment code**) provided by your IT team, and a second device (computer, tablet, or phone) to view the enrollment instructions and QR code.

<Note>
  As of **April 8, 2026**, apps were updated from **Kandji** <img className="inline dark:hidden" src="https://mintcdn.com/iru/20OhJ3wZmF4DKbOd/assets/media/images/kandji-bee-light-icon.png?fit=max&auto=format&n=20OhJ3wZmF4DKbOd&q=85&s=3ac73eb9098c090ac2838a4902a70e35" alt="" style={{ height: '1em', width: 'auto', maxHeight: '1em', verticalAlign: '-0.125em', margin: '0 0.05em' }} width="400" height="284" data-path="assets/media/images/kandji-bee-light-icon.png" /><img className="hidden dark:inline" src="https://mintcdn.com/iru/20OhJ3wZmF4DKbOd/assets/media/images/kandji-bee-dark-icon.png?fit=max&auto=format&n=20OhJ3wZmF4DKbOd&q=85&s=1d4b643c8e1903aabdb072fdf211f2de" alt="" style={{ height: '1em', width: 'auto', maxHeight: '1em', verticalAlign: '-0.125em', margin: '0 0.05em' }} width="400" height="284" data-path="assets/media/images/kandji-bee-dark-icon.png" /> to **Iru** <img src="https://mintcdn.com/iru/8j4H0SpqtcKJ5JUM/assets/media/svgs/Iru-Logomark-OnLight-16-Dashboard.svg?fit=max&auto=format&n=8j4H0SpqtcKJ5JUM&q=85&s=befa6ce99e1df18d397deb65aec8edaf" alt="" style={{ display: 'inline', height: '1em', width: 'auto', maxHeight: '1em', verticalAlign: '-0.125em', margin: '0 -0.08em 0 0', padding: 0 }} width="14" height="15" data-path="assets/media/svgs/Iru-Logomark-OnLight-16-Dashboard.svg" /> branding when you enroll your device, including in enrollment screens and links. The **Self Service** app name changed from **Kandji Self Service** to **Iru Self Service**. If something still refers to Kandji, use the updated Blueprint link or guidance from your IT team.
</Note>

## What to Expect

When you enroll your Android device, a work profile will be created that isolates your work applications and data from your personal content. This allows your IT team to:

* Deploy, upgrade, and uninstall company applications in the work profile
* Apply security policies and settings to work data
* Block specific personal apps and features (camera, screenshot, unknown sources)
* Require passcodes and disable developer mode
* Monitor work profile compliance and security

Your personal data, applications, and settings remain mostly private, though your IT team has some control over personal settings for company-owned devices.

## Prerequisites

Before starting, make sure you have:

* **Blueprint link** - provided by your IT team
* **Second device** - computer, tablet, or phone to load the Blueprint link and display enrollment instructions
* **Work or school account** - your organization email and password (only required if authentication is enabled on the Blueprint)
* **Android device** - in factory reset state

<Note>
  Your device may need to be factory reset before enrollment. Check with your IT team about this requirement before starting the enrollment process.
</Note>

## Android Enrollment Process

<Steps>
  <Step title="Access Blueprint link on secondary device">
    On your second device (computer, tablet, or phone), open a web browser and go to the **Blueprint link** provided by your IT team. If you have trouble opening the link, see [Troubleshooting](#troubleshooting).
  </Step>

  <Step title="Sign in with work or school account">
    If prompted, **sign in** with your **work or school account**. You may be redirected to your company's sign-in page. Use the same email and password you use for work.
  </Step>

  <Step title="View enrollment instructions and QR code">
    Review the enrollment instructions and locate the **QR code** displayed on the page.
  </Step>

  <Step title="Follow Blueprint instructions">
    Follow the enrollment instructions provided in the Blueprint link. The process is mostly automated - you'll primarily need to press **Next** or **Continue** to proceed through the steps.
  </Step>

  <Step title="Set up work profile PIN (if required)">
    If your organization requires a work profile PIN, you'll be prompted to create one. This only happens if your Blueprint contains the Android Work Passcode Library Item.
  </Step>
</Steps>

## After Enrollment

Once enrollment is complete:

* **Work profile** will be created and visible on your device
* **Company applications** will begin installing automatically in the work profile
* **Security policies** will be applied to work data
* **Work profile sync** happens automatically to keep work settings current

<Note>
  It may take several minutes for all company applications to appear in your work profile. If something doesn't appear immediately, wait a few more minutes and check again.
</Note>

## Troubleshooting

<AccordionGroup>
  <Accordion title="Can't access the Blueprint link">
    **Possible causes:**

    * Incorrect Blueprint link
    * Network connectivity issues
    * Firewall blocking access

    **Solutions:**

    * Double-check the Blueprint link provided by your IT team
    * Check your internet connection on the device opening the link
    * Contact your IT team if the problem persists
  </Accordion>

  <Accordion title="Authentication fails">
    **Possible causes:**

    * Incorrect email or password
    * Account not set up for enrollment
    * Issues with your company's sign-in page

    **Solutions:**

    * Make sure you're using your work or school email and password
    * Try signing out and signing back in
    * Contact your IT team if you still can't sign in
  </Accordion>

  <Accordion title="QR code not working or device not enrolling">
    **Possible causes:**

    * Device not in factory reset state
    * Network connectivity issues on the Android device
    * Google Play Services not updated

    **Solutions:**

    * Confirm with your IT team whether the device needs to be factory reset first
    * Check your Android device's internet connection
    * Make sure Google Play Services is up to date
    * Contact your IT team if the problem persists
  </Accordion>

  <Accordion title="Work profile not created">
    **Possible causes:**

    * Enrollment did not complete
    * Device compatibility issues
    * Network connectivity issues

    **Solutions:**

    * Wait a few minutes and check for the work profile again
    * Restart your device and try opening the Blueprint link again
    * Contact your IT team if the work profile still doesn't appear
  </Accordion>

  <Accordion title="Company apps not appearing in work profile">
    **Possible causes:**

    * Enrollment still in progress
    * Network connectivity issues
    * Work profile sync hasn't completed

    **Solutions:**

    * Wait 5–10 minutes for your device to finish setting up
    * Check your internet connection
    * Restart your device and wait a few more minutes
    * Contact your IT team if apps still don't appear after 30 minutes
  </Accordion>
</AccordionGroup>