> ## Documentation Index
> Fetch the complete documentation index at: https://docs.iru.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Global Alerts

> Monitor and manage alerts in Iru Endpoint including parameter alerts and Library Item alerts. View alert details, status, and remediation steps.

<Callout icon="apple" color="#B84A7A" iconType="regular">This guide applies to Apple devices</Callout>

### About Alerts

Alerts are notifications within the Iru Endpoint Web App that keep admins informed about the status of their managed Apple devices. All active, muted, and cleared alerts can be viewed from **Alerts** (bell icon) in the top right navigation bar.

### How It Works

Alerts can be triggered in two ways:

* **Parameter Alerts** - Parameters can trigger alerts, informing admins about things like available OS updates or iCloud sign-ins. These alerts are initiated as part of the Iru Agent check-in that occurs every 15 minutes and only apply to Mac computers. Parameter alerts can be muted if desired.
* **Library Item Alerts** - When a Library Item does not succeed for a device, the Library Item shows **Error** status for that device and Iru generates an alert. Library Item alerts can be initiated by either an MDM check-in or an Iru Agent check-in, and apply to all applicable device types. The following Library Item types commonly surface **Error** status and trigger an alert when something goes wrong:

  * Profiles
  * Custom Scripts
  * Custom Printers
  * Custom Apps
  * App Store Apps

### Parameter Alerts

Alerts are available for the **Report available macOS updates** and **Report user accounts that are signed into iCloud** Parameters. These Parameters have a **bell icon** next to their on/off toggles. When a Parameter and its Alert are both enabled, alert events will display within the Alerts section of Iru Endpoint.

For example, when using **Report available macOS updates** is enabled, Iru Endpoint generates an alert if a software update becomes available for any Mac enrolled in the associated [Blueprint](/en/endpoint/getting-started/blueprints-and-library/configuring-blueprints).

#### Mute Parameter Alerts

Parameter alerts can be muted so that their alerts are still logged for viewing and tracking, but there won't be an indicator for them in the top right navigation bar.

<Steps>
  <Step title="Access parameter settings">
    Navigate to the Parameter you want to mute in your Blueprint configuration.
  </Step>

  <Step title="Mute the alert">
    Click the **bell icon** next to the on/off toggle of the Parameter you'd like to mute.
  </Step>
</Steps>

### Library Item Alerts

When certain Library Items fail, the Library Item shows **Error** status for that device and Iru generates an alert. For example, if a Custom App or configuration profile doesn't install, you'll see **Error** status on the Library Item's device list and a corresponding entry under **Alerts** in the top navigation.

### Viewing Alerts

<Steps>
  <Step title="View current alerts">
    Click the **Alerts** icon in the top right navigation bar to view new alerts. Within **Alerts**, you can view details of all current alerts. Current alerts generate an indicator in the top right navigation bar.
  </Step>

  <Step title="View muted alerts">
    Muted Parameter alerts will not generate an indicator in the top right navigation bar. Click on the **Muted Alerts** tab to view details of all current muted alerts.
  </Step>

  <Step title="View cleared alerts">
    If a device has resolved its alert, it will be marked as cleared. For instance, if an alert for FileVault enforcement is visible, the alert will be cleared once FileVault has been enabled on the device. Resolved alerts will be accessible in the **Cleared Alerts** tab.
  </Step>
</Steps>

### Receiving Alerts Outside of Iru Endpoint

Configure the [Slack](/en/endpoint/integrations/communication/slack-integration) or [Teams](/en/endpoint/integrations/communication/microsoft-teams-integration) integration to receive alerts outside of Iru Endpoint.