> ## Documentation Index
> Fetch the complete documentation index at: https://docs.iru.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Trust Center Answers Questionnaires

> Complete security questionnaires in Trust Center for auditors and customers. Use saved answers, collaborate with team members, and track progress.

### About Answers & Questionnaires

The **Answers** tab stores reusable question-and-answer pairs (with categories, owners, and optional public publishing). The **Questionnaires** tab accepts uploaded assessments (CSV, XLSX, DOCX, PDF); Iru fills answers where possible using **Answers** and artifacts marked **Show in Trust Center**, then your team reviews and approves before delivery.

### How It Works

Maintain **Answers** over time so auto-complete stays accurate. When you upload a questionnaire, match confidence depends on how closely customer questions align with your library and which artifacts you attach as context.

### Answers Management

#### Answers Library Overview

The **Answers** tab is a centralized knowledge base for frequently asked security/compliance questions. Create answers once, reuse them internally, and optionally **publish** selected answers to the public Trust Center.

* Stores **Question, Answer, Comments, Categories, Owner, Date Added, Visibility**
* Add entries one-by-one or upload in bulk via **CSV template**
* Edit via the **⋮ (three-dot) menu**; toggle **Show in Trust Center** to publish
* Add **support links** (e.g., Privacy Policy URL) to any answer

#### Adding Answers

<Steps>
  <Step title="New Entry">
    Click **New Entry** to add a single answer
  </Step>

  <Step title="Fill Details">
    Fill in **Question**, **Answer**, optional **Comments**, **Categories**, **Owner**, **Support Links**, and toggle **Show in Trust Center** (optional)
  </Step>

  <Step title="Save Entry">
    Click **Save** to add the answer to your library
  </Step>
</Steps>

#### Bulk Upload

<Steps>
  <Step title="Download Template">
    Click **Bulk Entries → Download Template**
  </Step>

  <Step title="Populate Template">
    Populate required columns exactly as in the template: `question,answer,comments,categories,owner,support_links`
  </Step>

  <Step title="Upload CSV">
    Click **Bulk Entries → Upload CSV** and submit
  </Step>
</Steps>

#### Managing Answers

<Steps>
  <Step title="Edit Answer">
    In the **Answers** list, use the **⋮** menu → **Edit Answer**
  </Step>

  <Step title="Update Information">
    Update **Question, Answer, Comments, Categories, Owner, Support Links**
  </Step>

  <Step title="Publish to Trust Center">
    Toggle **Show in Trust Center** to make it public
  </Step>

  <Step title="Delete if Needed">
    **Delete** answers if no longer needed
  </Step>
</Steps>

### Questionnaires Management

#### Questionnaires Overview

The **Questionnaires** tab lists uploaded customer or vendor assessments. After upload, Iru proposes answers from your **Answers** library and artifacts you allow as context; your team reviews, edits, approves, then downloads or emails the result.

Typical list statuses include **Imported** (processing), **Draft**, **In Review**, **Approved**, and **Delivered** - exact labels follow what your tenant shows.

#### Uploading Questionnaires

<Steps>
  <Step title="Upload Questionnaire">
    From the **Questionnaires** tab, click **Upload Questionnaire**
  </Step>

  <Step title="Enter Details">
    Enter a display name that will appear in the list view
  </Step>

  <Step title="Select Account">
    Select an account. If the questionnaire is from an internal request, choose your internal company account. If it is from a customer, select the customer account so the completed questionnaire can later be delivered back to them
  </Step>

  <Step title="Set Due Date">
    Optionally, set a due date if a delivery commitment has been made
  </Step>

  <Step title="Attach File">
    Attach the questionnaire file by dragging and dropping or browsing your system. Accepted file types are CSV, XLSX, DOCX, and PDF
  </Step>

  <Step title="Select Artifacts">
    The upload screen will display any available artifacts already marked as **Show in Trust Center** so you can select them as supporting sources
  </Step>

  <Step title="Submit">
    Click **Submit** to upload and begin AI processing
  </Step>
</Steps>

#### AI Processing and Review

<Steps>
  <Step title="AI Processing">
    Once submitted, **Iru AI** automatically scans the uploaded questionnaire
  </Step>

  <Step title="Auto-Answering">
    It searches your **Answers** library and selected **Artifacts** to match and populate relevant answers
  </Step>

  <Step title="Review Results">
    After processing is complete, click the questionnaire name in the list to open it
  </Step>

  <Step title="Edit Answers">
    You can edit any answer manually by clicking the question and opening the edit details screen
  </Step>

  <Step title="Mark Non-Applicable">
    For any non-applicable items, select **Mark Not a Question** to exclude them
  </Step>
</Steps>

#### Approval and Delivery

<Steps>
  <Step title="Review All Questions">
    Before a questionnaire can be finalized, every question must either have an answer or be marked as not a question
  </Step>

  <Step title="Approve Answers">
    You can approve answers individually or click **Approve All** once you have reviewed the entire questionnaire
  </Step>

  <Step title="View Original">
    At any time, click **View Original** at the top of the page to download the questionnaire file that was originally uploaded
  </Step>

  <Step title="Deliver Completed Questionnaire">
    Once all questions are approved, the questionnaire can be marked as complete
  </Step>

  <Step title="Download or Email">
    Click **Download** to export the final document or **Email** to send the approved version directly to the associated account contact
  </Step>
</Steps>

### Support Tips

* **CSV upload fails**: Verify headers, data types (`TRUE/FALSE`), and required columns
* **Not visible publicly**: Ensure **Show in Trust Center** is on; give the portal a moment to refresh
* **Broken links**: Use full `https://` URLs
* **Findability**: Use specific, consistent **Categories**
* **Auto-answers missing**: Verify that questions align with existing entries in the **Answers** library or that relevant **Artifacts** are marked **Show in Trust Center**
* **Cannot approve questionnaire**: Confirm that every question has either an answer or is marked not a question
* **Customer doesn't receive email**: Check that the correct **Account** is assigned and includes a valid contact email

<Warning>
  Always review AI-generated answers for accuracy and completeness before approving questionnaires. AI responses should be validated against your organization's actual practices and policies.
</Warning>

<Note>
  Revisit **Answers** when policies change so questionnaire drafts stay aligned with current practices. Update policies in [Policies Management](/en/compliance/policies-management).
</Note>